Tuesday, March 19

10:00 AM – 10:50 AM - Room N115
Avoid Liability – Stop Lighting Things on Fire!
David Denny • Director • FoodBevLaw.com and Ryan Young ESQ • Litigation Manager • Indemnity Insurance Corp

This session will review some significant, recent court cases from across the U.S., involving the service of alcohol and food. These will include cases involving dangerous foods/drinks, dram shop/alcohol liability, food borne illness, and allergies. You will discuss lessons that can be learned from those cases, as well as the development of internal policies and procedures to avoid liability when serving alcohol or food.

2:10 PM – 3:00 PM - Room N115
Increase Profits by Changing Your Security Mindset
Robert C. Smith • CEO • Nightclub Security Consultants

Most operators work daily to address the issues that are pressing; torn carpet, menu design, air conditioning, DJ formats, etc. Few operators proactively address the issues that, during a criminal or civil investigation, might cost them thousands of dollars. This session will help you reduce police calls for service, excessive force issues, civil lawsuits, attorney’s costs, insurance payouts and more. Attendees will be shown why to change their security guards roles, how to better train, how/why to better document, and how to use local law enforcement to help you.

3:10 PM – 4:00 PM - Room N115
The Simplification of Technical Integration (Lighting, Sound and Video)
Jack Kelly • Entertainment Technology Designer, Alex Miano • Production, Zoe Whittaker • Rentals and Matt Sakatos • Video Marketing • Eye Dialogue

With an emerging economy, the number of start-ups has significantly increased. Keeping the overhead low and expanding is the hunger of the modern club owner. Educating operators on how to create an impactful environment without complicated and expensive systems satisfies lower start-up cost and long term maintenance. If you are looking to impact your client there are five key things every owner first needs to know - and most importantly can execute themselves.

4:10 PM – 5:00 PM - Room N115
An Expert’s Guide to Booking DJs
Moderator: Sujit Kundu • Owner • SKAM Artist, Inc
Panelists: Audrey Joseph • Commissioner • San Francisco Entertainment Commission, Kalika Moquin • Managing Partner • JackColton.com, DJ IKON • Black Out Artist Management and Dave Renzella • Partner • RMD Group

DJs have become a driving force in nightclub marketing today. What the DJ performs and the crowd that the DJ attracts drives the success of the entire night. Which DJ is going to bring in the crowd that you want to your business? Which DJ will help you promote to your crowd? Does the DJ have a professional reputation that’s good for business? A professional DJ is able to read the room, allowing the music to be an extension of business. Hear from our panel of industry experts and learn the secrets of how to book the right DJ for your business.

Wednesday, March 20

10:00 AM – 10:50 AM - Room N115
Developing a Security Plan to Protect Your Business
Moderator: Alan W. Zajic, CPP, CSP • AWZ Consulting Services
Panelists: John Case, CPP • John Case & Associates, Ralph Witherspoon, CPP, CSC • Witherspoon Security Consulting and Leslie Pond • Founder • Fake ID Trainers

Having a security plan for your bar or nightclub is a very important business consideration. This plan should have an intelligent design to maintain a safe environment and provide litigation avoidance. It does not have to be complex to provide basic security that is within the standard of care. This panel of security experts will cover useful best practices for developing basic security plans that include managing capacities and lines, training and deployment of security staff and the latest information on fake and altered IDs being presented by minors.

2:00 PM – 2:50 PM - Room N115
Is Your Dress Code Helping or Hurting your Business?
Moderator: Sin Bosier • President & CEO • Gaslamp Events & Downtown Dolls
Panelists: Michael Georgopoulos • Partner • RMD Group, Jocelyn Kane • Executive Director • San Francisco Entertainment Commission and, Brian Taylor • Director of Nightlife Services • Zee Bar

Bar and club owners want to run a place known for its good-looking, well-behaved clientele because customers will stay longer and spend more money to be in a comfortable environment. Will dressing down the dress code, dress down the atmosphere and clientele? How does the dress code of the employees affect the clientele? In this session, a panel of nightlife experts will address these questions and how you can adjust your dress code in order to attract the non-compliers without compromising the overall atmosphere that you have established.

3:00 PM – 3:50 PM - Room N101
Creative Design Ideas for Enhanced Customer Experience and Profits
Nancy Hadley • Expert • Spike TV’s “Bar Rescue ” & President • Nancy Hadley Fine Art & Consulting

What experience are you providing to your customers through design? Targeting your audience and creating a space to promote positive experiences can be achieved but you need to know the guidelines first. Join “Bar Rescue” Design Expert Nancy Hadley as she discusses creative and inexpensive ideas that will help you to enhance guest reactions and experiences and ultimately put more profits in your pocket.

Submit your picture to WIN a FREE consultation from Nancy Hadley. For more Info Click HERE.

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4:00 PM – 4:50 PM - Room N115
Keep the Music Moving When Music Festivals and Raves Dominate
Moderator: Sin Bosier • President & CEO • Gaslamp Events & Downtown Dolls
Panelists; Pearce Cleaveland • Director of Marketing • The Light Group, Brian Speed • CEO • Nightlife Empire, Inc and Dave Renzella • Partner • RMD Group

Music festivals have many positives including admission for the younger under 21 crowd, multiple days of events and various entertainment elements that provide an overall “bang for your buck.” With the popularity of the music festivals, raves and other events, individuals are now saving money by attending and opting to skip the bar and club experiences. This session will discuss exactly how to take advantage of these events and even partner with the organization in order to keep the music moving and the cash flowing in your venue.

Thursday, March 21

1:00 PM – 1:50 PM - Room N115
In-house Technology Trends to Monitor Your Business
Moderator: Amy Van Hook • President • Urvenue.com
Panelists: David Long • Director of Security • TAO Group, Frank Pisciotta • President • Business Protection Specialists, John Watson • IT Director • TAO Group, John Zevgolis • CEO • BarMaxx and Alex Barrotti • CEO • TouchBistro

Whether you run a bar or a nightclub, you know that there is no shortage of new products and technology available, many which boast the ability to increase efficiency and streamline operations for your business. New CC TV POS overlay systems, e-tablets, and venue management platforms are just some examples of products being introduced. Learn from a panel of industry professionals who will take you through some of the technology available to operators to increase sales, productivity, and most importantly the customer experience.

2:00 PM – 2:50 PM - Room N115
Don’t Lose Your Bar Due To Assault & Battery Liability
Moderator: Jeffrey B. Cohen • President & CEO • Indemnity Insurance Corp
Panelists: Steven Rosenfeld, ESQ • Partner • Havkins, Rosenfeld, Ritzert & Varriale, Scott Wessing • VP Claims • Indemnity Insurance Corp and Frank Nerney • VP Underwriting • Indemnity Insurance Corp

Nightclub and bar owners have become frequent targets of lawsuits involving both substantive and frivolous claims of assault and battery. If you don’t know the difference between Patron on Patron versus Agent on Patron liability issues or if you are unclear whether you are even protected against these potential risks, you need to. Hear from these industry experts who can save you from losing your bar due to inadequate coverage or trumpedup claims.

3:00 PM – 3:50 PM - Room N115
Be Inspired to Charge the Crowd!
Dave Magrogan • Owner & CEO • Rhino & Dave Magrogan Group

Join Dave Magrogan as he demonstrates how to create a great guest experience by connecting to your specific concept’s demographic. This positive and empowering presentation will catapult you into improving customer service and charge towards your sales goals. You will learn how to focus on creating a Guest First Mentality for your staff through creating systems, core values, and accountability for your employees.