We are committed to responsible drinking so we need to check that you can legally attend our show!
Are you 21 or Older?
YesNo
CONFERENCES// SCHEDULE

Nightclub & Bar Show Conference Program

Conference AttendeeIt’s all about informing you and helping you make better decisions to benefit your on-premise establishment.

We’ve done the research, analysis and interpretation of the changing climate of the nightlife industry, and we’re giving you the tools to take our knowledge and in turn make the right strategic moves to put your venue on a path to success.

Our conference sessions are uniquely customized into 7 tracks filled with an all new line-up of idea-packed classes taught by leading industry experts. Mix and match for a well-rounded, educational experience tailored to your needs.  

Return home with a year’s worth of business advice to implement into your day-to-day operations. 

Nightclub & Bar Show Brochure
 

View the 2015 Nightclub & Bar Show Brochure! Click Here.

 

University of Nevada Las VegasJohnson & Wales UniversityOur 2015 Conference Program is pending approval for continuing education credits through University of Nevada Las Vegas and Johnson & Wales University! For more infromation Click Here


Click each conference track icon below to view 2015 sessions.
Check back regularly for updates!  Conference Program subject to change without notice. 

FILTER BY:
FILTER BY TYPE
XS Bootcamp
Bar Rescue Recommended Session
Breakout Session
Back of House Tour
Workshop
Super Session
Keynote
View All
FILTER BY TRACK
Top 30 Tips
Bartending & Mixology
Promotions & Marketing
Social Media
Operations & Mgmt
Beer, Food & Wine
Customer Experience & Liability
View All
30
Mon
March 30, 2015
9:30am - 5:00pm
9:30am
9:30 am-
3:00 pm
National Host Security Certification Program
Robert C. Smith, CEO - Nightclub Security Consultants
Richard D. Bistline, VP of Operations - Nightclub Security Consultants
This Security Workshop is being presented in two parts.  Part 1 will be completed Online before the 2015 Nightclub & Bar Show and Part 2 will be completed at the show on Monday, March 30 from 930...
National Host Security Certification Program
9:30 am - 3:00 pm
SPEAKER:
Robert C. Smith

CEO
Nightclub Security Consultants
Richard D. Bistline

VP of Operations
Nightclub Security Consultants
Description:
This Security Workshop is being presented in two parts.  Part 1 will be completed Online before the 2015 Nightclub & Bar Show and Part 2 will be completed at the show on Monday, March 30 from 930am to 3pm. This Workshop is a  National Host Security Certification Program  and if you’re from California, this is the new mandated  California Licensing Training (PSO) for all California In House Security Guards or “Bouncers”.  We will be presenting this Certification and Licensing program using our Hybrid Training format that will combine 12-hours of pre-show Online Training and our interactive 5-hour In Person Training at the 2015 Nightclub & Bar Show. This workshop is an absolute must for all owners, managers and of course, every bar or club security host.  This is t...
9:30am
9:30 am-
12:30 pm
Pro Workshop: Promoting Your Bar: Proven Social Media & Online Marketing Tactics
Tammie Carlisle, Director of Business Development - Milestone Internet Marketing
Workshop
It’s undeniable that customers are glued to social media and their cell phones.  So how can you, a bar or nightclub owner, impact your audiences’ buying behavior? In this workshop, we will fo...
Pro Workshop: Promoting Your Bar: Proven Social Media & Online Marketing Tactics
9:30 am - 12:30 pm
SPEAKER:
Tammie Carlisle

Director of Business Development
Milestone Internet Marketing
Description:
It’s undeniable that customers are glued to social media and their cell phones.  So how can you, a bar or nightclub owner, impact your audiences’ buying behavior? In this workshop, we will focus on how to manage the most important channels in the industry to tap into the social experience. Presented with real life case studies, by Tammie Carlisle, a 15 year hospitality industry veteran, this program will review some of the most successful and proven tactics for engaging your customers where they spend time and changing their behavior. We’ll also discuss how to understand the customer journey that leads business to your front door. Carlisle's workshops are noted for her ability to deliver subject matters in an engaging style and provide simple techniques based on real life e...
9:30 am-
12:30 pm
Pro Workshop: Avoid Failure: Implement Proven Customer Service Delivery Strategies
Brian Warrener, Hospitality Professor - Johnson & Wales University
Workshop
Mistakes are expensive.  Refunds and comps are just the beginning. Lost customers and the erosion of your reputation are much worse. The best customer service organizations shoot for 100% guest ...
Pro Workshop: Avoid Failure: Implement Proven Customer Service Delivery Strategies
9:30 am - 12:30 pm
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
Mistakes are expensive.  Refunds and comps are just the beginning. Lost customers and the erosion of your reputation are much worse. The best customer service organizations shoot for 100% guest satisfaction and 0% defaults. They are the best because their culture, systems and employees are exceptional enough to allow them to approach these lofty goals. Yet they spend millions of dollars and countless hours fixing customer service failures. They know they won't be perfect and understand the importance of Service Recovery. You should too! In this session, Professor Brian Warrener will examine customer service delivery and the fine art of service recovery, drawing upon the latest scholarship and theory, and examples from organizations that do it best. Warrener will provide attendees wit...
9:30 am-
12:30 pm
Beginner Workshop: Make Your Dream a Reality: Beginner's Guide to Opening a Bar
Chris Lenahan, Author/Consultant - Openingabar.com
Workshop
As increasing numbers of consumers want to dine out, the number of bars and restaurants has skyrocketed from 155,000 about 40 years ago to nearly 960,000 today. But, there’s still room in the ma...
Beginner Workshop: Make Your Dream a Reality: Beginner's Guide to Opening a Bar
9:30 am - 12:30 pm
SPEAKER:
Chris Lenahan

Author/Consultant
Openingabar.com
Description:
As increasing numbers of consumers want to dine out, the number of bars and restaurants has skyrocketed from 155,000 about 40 years ago to nearly 960,000 today. But, there’s still room in the market to make your dream of owning a bar, nightclub or restaurant a reality. Perfect for individuals who are in the process of opening, looking to open or expanding to more locations. We’ve compiled a thorough, but easy-to-digest guide to start your own business that will help you work towards real life plans for future money making. Everything from blue prints to bar design for fast cash, flow patterns to budgeting best practices and financial planning to create realistic business plans. This seminar will also include: Industry update of trends and what’s working in the industry ...
9:30 am-
12:30 pm
Pro Workshop: Creating a High-Volume Fresh Cocktail Program with Maximum Impact
Brittany Chardin, Southeast Regional VP - United States Bartenders' Guild
Jonathan Pogash, Northeast Regional VP - United States Bartenders' Guild
David Nepove, National President - United States Bartenders' Guild
Workshop
The past decade has brought about big innovation behind the bar, mostly lead by the handcrafted and high-quality mixology movement. And since this standard has been set, consumers’ expectations ...
Pro Workshop: Creating a High-Volume Fresh Cocktail Program with Maximum Impact
9:30 am - 12:30 pm
SPEAKER:
Brittany Chardin

Southeast Regional VP
United States Bartenders' Guild
Jonathan Pogash

Northeast Regional VP
United States Bartenders' Guild
David Nepove

National President
United States Bartenders' Guild
Description:
The past decade has brought about big innovation behind the bar, mostly lead by the handcrafted and high-quality mixology movement. And since this standard has been set, consumers’ expectations have been raised. Only so many craft cocktails can be made in an hour; therefore, controls and systems need to be put in place in order to incorporate fresh house-made quality ingredients into a high-volume venue. In this session members of the USBG will ease operators’ worries and explain how to best execute a fresh program in a manner that makes sense to both the operator and the guest. Attendees will leave understanding the nuts and bolts of applying a fresh beverage plan to have the greatest impact on their bar, nightclub or restaurant. The USBG will touch upon the following subject...
9:30 am-
12:30 pm
Pro Workshop: Layers of Loyalty: Create Raving Regulars Who Return Soon and Often
Tim Kirkland, CEO - Renegade Hospitality Group
Workshop
In these highly competitive times, it is more important than ever not only to attract new customers, but to hold on to customers and drive loyalty and frequency among those you already possess. Wh...
Pro Workshop: Layers of Loyalty: Create Raving Regulars Who Return Soon and Often
9:30 am - 12:30 pm
SPEAKER:
Tim Kirkland

CEO
Renegade Hospitality Group
Description:
In these highly competitive times, it is more important than ever not only to attract new customers, but to hold on to customers and drive loyalty and frequency among those you already possess. While first time, or “trial” visits can be driven by anything from advertising to location, there are certain effective, tested tools and tactics that can be used to encourage guests to come back soon and often to your bar, nightclub or restaurant.  In this idea-packed session, best-selling author Tim Kirkland will share dozens of impactful suggestions on how to drive brand affinity and guest frequency including: Empower consumers to express themselves through their connection to your brand Establish an open two-way dialogue with consumers through branded social networking ...
9:30 am-
12:30 pm
Pro Workshop: Calculating and Controlling Your Most Important Numbers
David Scott Peters, President - TheRestaurantExpert.com
Workshop
Operating a hospitality venue has not changed much fundamentally in the past 50 years, but running a profitable one has. In this presentation David Scott Peters, restaurant expert, will show you ...
Pro Workshop: Calculating and Controlling Your Most Important Numbers
9:30 am - 12:30 pm
SPEAKER:
David Scott Peters

President
TheRestaurantExpert.com
Description:
Operating a hospitality venue has not changed much fundamentally in the past 50 years, but running a profitable one has. In this presentation David Scott Peters, restaurant expert, will show you how to manage and control three of your biggest expenses in your venue: food and labor costs. This information-packed session will cover how to look deeper into these costs to take back control of your checking account and improve the bottom line to become a more profitable restaurant. Following the systems he teaches, you will be able to: Make more money with the menu you currently have Turn the product on your shelves into cash in the bank Find your restaurant’s true costs by category and then lower them Cost out your recipes so that you make money on every menu item ...
10:00am
10:00 am-
10:50 am
30 Top Tips, Trends & Trivia to Boost Your Wine IQ
Maia Gosselin, Owner & Managing Editor - Sip Wine Education, Massachusetts Beverage Business
Breakout Session
Never before has wine been more popular than it is today. From Portuguese Vinho Verdes to Spanish Riojas to French Crémants, diverse and dynamic wines are increasingly appearing on menus across ...
30 Top Tips, Trends & Trivia to Boost Your Wine IQ
Top 30 Tips
10:00 am - 10:50 am
SPEAKER:
Maia Gosselin

Owner & Managing Editor
Sip Wine Education, Massachusetts Beverage Business
Description:
Never before has wine been more popular than it is today. From Portuguese Vinho Verdes to Spanish Riojas to French Crémants, diverse and dynamic wines are increasingly appearing on menus across the country. But what good is having a fantastic list if your staff won’t showcase it? If your staff is lacking in wine mojo they will always stick to selling safe wines. The more confidence and fun your staff has with wine, the more enthusiastic they will be to sell it. This seminar will cover a broad range of topics including popular wine regions of the world, today’s hot trends, and more. 
10:00 am-
10:50 am
From 12 to 1200 Cocktails
Armando Rosario, Director of Mixology - Southern Wine & Spirits
Livio Lauro, Sr. Director of Sales - Resort Spirits - Southern Wine & Spirits
Breakout Session
From 12 to 1200 Cocktails
Bartending & Mixology
10:00 am - 10:50 am
SPEAKER:
Armando Rosario

Director of Mixology
Southern Wine & Spirits
Livio Lauro

Sr. Director of Sales - Resort Spirits
Southern Wine & Spirits
Description:
10:00 am-
10:50 am
Preparing For Your Summer Promotions
Ryan Klaasen, Director of Operations - Sbe
Scott McInerney, VIP Host - Hyde Bellagio
Anup Patel, VIP Services Manager - Hyde Bellagio
Breakout Session
Preparing For Your Summer Promotions
Promotions & Marketing
10:00 am - 10:50 am
SPEAKER:
Ryan Klaasen
Moderator
Director of Operations
Sbe
Scott McInerney
Panelist
VIP Host
Hyde Bellagio
Anup Patel
Panelist
VIP Services Manager
Hyde Bellagio
Description:
10:00 am-
10:50 am
How to Use Video (and Other Things That Move) in Social
Nancy Shenker, Founder/CEO - theONswitch
Breakout Session
The average human attention span is 8 seconds! How do you use those precious moments on your website, social sites, and other media to really WOW potential guests and keep them coming back? This f...
How to Use Video (and Other Things That Move) in Social
Social Media
10:00 am - 10:50 am
SPEAKER:
Nancy Shenker

Founder/CEO
theONswitch
Description:
The average human attention span is 8 seconds! How do you use those precious moments on your website, social sites, and other media to really WOW potential guests and keep them coming back? This fun, interactive session is packed with facts, examples, and practical ideas on how you can incorporate video and “moving marketing” into your promotions. You’ll learn the basics of traditional video, find out what other bars and clubs are doing, and learn how to virally spread your videos and more.
10:00 am-
10:50 am
Maximizing Revenue Through Strategic Use of Technology
Bob Cooney, Chief Operating Officer - Buzztime
Breakout Session
Venues big and small across the country are employing and benefiting from the latest technology in the hospitality industry. From improving operational efficiencies (such as table-side ordering, m...
Maximizing Revenue Through Strategic Use of Technology
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Bob Cooney

Chief Operating Officer
Buzztime
Description:
Venues big and small across the country are employing and benefiting from the latest technology in the hospitality industry. From improving operational efficiencies (such as table-side ordering, menuing and payment), to brand-enhancing experiential entertainment (such as interactive games, casinos and live events), tablets are here to stay. Bob Cooney will cover all aspects of tablet technology in the nightclub and bar space. 
10:00 am-
10:50 am
The Audio & Visual Experience
Neil Kull, Co-Founder/Designer - Ronin Design Studio
Matty Olsen, Owner - TKO
Jeff Henry, Indepedent Consultant & Former Director of Operations - Light Group
Breakout Session
The Audio & Visual Experience
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Neil Kull
Moderator
Co-Founder/Designer
Ronin Design Studio
Matty Olsen
Panelist
Owner
TKO
Jeff Henry
Panelist
Indepedent Consultant & Former Director of Operations
Light Group
Description:
10:00 am-
10:50 am
The Return of Fusion: Hybrids, Mashups, and Stuffed Foods
Suzy Badaracco, President - Culinary Tides Inc.
A recession is characterized by the comeback of comfort food while an economic recovery is signaled by the return of fusion, deconstructed plates, molecular gastronomy, and other extremes.  The t...
The Return of Fusion: Hybrids, Mashups, and Stuffed Foods
10:00 am - 10:50 am
SPEAKER:
Suzy Badaracco

President
Culinary Tides Inc.
Description:
A recession is characterized by the comeback of comfort food while an economic recovery is signaled by the return of fusion, deconstructed plates, molecular gastronomy, and other extremes.  The trend of hybrids, mashups, and stuffed foods is the birth of the return to experimental by consumers and signals a critical tipping point to move back towards economic recovery.  Fusion is rebirthing first as comfort fusion in the bakery segment but is moving swiftly to other food segments. It is the start of the return of fusion and experimentation with more exotic, global, and playful food trends.  The session will conclude with future direction for companies to take and gap analysis to reveal white space for industry to move into. 
11:00am
11:00 am-
12:00 pm
30 Tips from the Bar Rescue Experts
Thomas Greco, Owner - Greco Holdings, Inc
Phil Wills, Partner - The Spirits in Motion - Beverage Solutions
Mia Mastroianni, Cocktail Engineer - Soho House
Nick Liberato, Executive Chef & Partner - The Venice Whaler
Super Session
Spike TV’s hit reality show Bar Rescue completely turns around failing bars by giving them the training and industry knowledge they need to succeed. Where does this training and knowledge come...
View More
30 Tips from the Bar Rescue Experts
11:00 am - 12:00 pm
SPEAKER:
Thomas Greco
Moderator
Owner
Greco Holdings, Inc
Phil Wills
Panelist
Partner
The Spirits in Motion - Beverage Solutions
Mia Mastroianni
Panelist
Cocktail Engineer
Soho House
Nick Liberato
Panelist
Executive Chef & Partner
The Venice Whaler
Description:
Spike TV’s hit reality show Bar Rescue completely turns around failing bars by giving them the training and industry knowledge they need to succeed. Where does this training and knowledge come from? That’s right, the Bar Rescue experts! Join this panel of esteemed industry professionals and learn all the mixology, operations and hospitality secrets that helped the rescued owners keep their business alive and thriving.
1:00pm
1:00 pm-
5:00 pm
XS Bootcamp
XS Nightclub at Encore // XS Bootcamp
Step into a world of XS - ranked the No. 1 nightclub in the country. Nightclub & Bar presents the first and only bootcamp of its kind! Learn the secrets and insider training that makes XS t...
XS Bootcamp
XS Nightclub at Encore
1:00 pm - 5:00 pm
Description:
Step into a world of XS - ranked the No. 1 nightclub in the country. Nightclub & Bar presents the first and only bootcamp of its kind! Learn the secrets and insider training that makes XS the most successful and profitable nightclub. From sequence of service and floor operations to beverage and bar management strategies, this half day intensive educational experience will provide you invaluable information as well as answers to your questions. XS recently underwent an approximate $10 Million production redesign featuring cutting-edge technology and top-of-the-line production elements. “Even as one of the most successful nightclubs in the world, we are always looking to raise the bar whether it is with the DJs we bring in or the visual experience we provide,” Jesse Waits...
2:00pm
2:00 pm-
4:00 pm
Back of House Tour - Drai's
Drai's Nightclub at The Cromwell // Back of House Tour
Exclusive opportunity to get behind the scenes at some of Vegas' most acclaimed venues. Tour the facilities with an executive team member, and get expert insight into all facets of running a high...
Back of House Tour - Drai's
Drai's Nightclub at The Cromwell
2:00 pm - 4:00 pm
Description:
Exclusive opportunity to get behind the scenes at some of Vegas' most acclaimed venues. Tour the facilities with an executive team member, and get expert insight into all facets of running a high-volume venue.  Transportation is provided, tour departs from Las Vegas Convention Center.  The BOH Tours are one of our most popular events at Nightclub & Bar.  There are waiting lists every year to attend so be sure to grab your ticket today! Tour to Include: Front Door Operations and VIP Entrances Security Systems Back Service Bars DJ, Lighting and Sound Equipment Staffing and Capacity Storage Units and Ordering Systems Day-to-Day Operations and Maintenance Marketing and Promotions Tactics And So Much More!   Special Demonstration ...
2:00 pm-
4:00 pm
Back of House Tour - Light Nightclub
Light Nightclub at Mandalay Bay // Back of House Tour
Exclusive opportunity to get behind the scenes at some of Vegas' most acclaimed venues. Tour the facilities by an executive team member, and get expert insight into all facets of running a high-v...
Back of House Tour - Light Nightclub
Light Nightclub at Mandalay Bay
2:00 pm - 4:00 pm
Description:
Exclusive opportunity to get behind the scenes at some of Vegas' most acclaimed venues. Tour the facilities by an executive team member, and get expert insight into all facets of running a high-volume venue.  Transportation is provided, tour departs from Las Vegas Convention Center.  The BOH Tours are one of our most popular events at Nightclub & Bar.  There are waiting lists every year to attend so be sure to grab your ticket today! Tour to Include: Front Door Operations and VIP Entrances Security Systems Back Service Bars DJ, Lighting and Sound Equipment Staffing and Capacity Storage Units and Ordering Systems Day-to-Day Operations and Maintenance Marketing and Promotions Tactics And So Much More!   Special Demonstration ...
2:10pm
2:10 pm-
3:00 pm
30 Reasons Why Bars Fail
Tobin Ellis, Principal - BarMagic
Breakout Session
A bar consultant for 17 years, Tobin Ellis has built, opened, renovated, retooled, and fixed bar from South Africa to Honolulu and all over the United States. In this exciting session he’ll expl...
30 Reasons Why Bars Fail
Top 30 Tips
2:10 pm - 3:00 pm
SPEAKER:
Tobin Ellis

Principal
BarMagic
Description:
A bar consultant for 17 years, Tobin Ellis has built, opened, renovated, retooled, and fixed bar from South Africa to Honolulu and all over the United States. In this exciting session he’ll explain what bars that fail have in common and the specific measures to take that can prevent failure as well as best practices and actual case studies from highly successful operators. 
2:10 pm-
3:00 pm
Enhance Cocktails with the Proper Technique
Jeffrey Morgenthaler, Bar Manager & Author - Clyde Commons/Pepe Le Moko & The Bar Book: Elements of Cocktail Technique
Breakout Session
Proper cocktail technique is a piece that is missing so frequently in modern cocktail bars. From juicing, garnishing, carbonating and more, bartending can be broken down into essential techniques ...
Enhance Cocktails with the Proper Technique
Bartending & Mixology
2:10 pm - 3:00 pm
SPEAKER:
Jeffrey Morgenthaler

Bar Manager & Author
Clyde Commons/Pepe Le Moko & The Bar Book: Elements of Cocktail Technique
Description:
Proper cocktail technique is a piece that is missing so frequently in modern cocktail bars. From juicing, garnishing, carbonating and more, bartending can be broken down into essential techniques which can be combined to build the best cocktails.   Attendees will leave with a better understanding of the cocktail creation process and how to implement these tactics into their beverage program in order to maximize profits.
2:10 pm-
3:00 pm
Promotions to Fill Empty Seats on Weeknights
Barry Gutin, Principal/Co-Founder - GuestCounts Hospitality
Steven Lewis, Owner, Nightlife Correspondent, Contributing Writer - Steven Lewis Design, Blackbook Magazine, Nightclub & Bar
Tom Jannarone, Nightclub Operations & Beverage Consultant - Bar Anticipation
Breakout Session
Weekends are easy, but packing your establishment on one or more off nights each weekday can be the difference between making money and losing money. In this dynamic session, learn the marketing t...
Promotions to Fill Empty Seats on Weeknights
Promotions & Marketing
2:10 pm - 3:00 pm
SPEAKER:
Barry Gutin
Moderator
Principal/Co-Founder
GuestCounts Hospitality
Steven Lewis
Panelist
Owner, Nightlife Correspondent, Contributing Writer
Steven Lewis Design, Blackbook Magazine, Nightclub & Bar
Tom Jannarone
Panelist
Nightclub Operations & Beverage Consultant
Bar Anticipation
Description:
Weekends are easy, but packing your establishment on one or more off nights each weekday can be the difference between making money and losing money. In this dynamic session, learn the marketing techniques it will take to fill your bar or nightclub on week nights from leading industry experts.
2:10 pm-
3:00 pm
Get Social With Your Food
Chef Apple- Elgatha, Food Consultant
Breakout Session
Get Social With Your Food
Social Media
2:10 pm - 3:00 pm
SPEAKER:
Chef Apple- Elgatha

Food Consultant
Description:
2:10 pm-
3:00 pm
Retain Super Stars to Boost Sales
Bob Brown, President - Bob Brown Service Solutions
Breakout Session
Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics to build accomplished players. Great coaching honors and maximizes the unique talent...
Retain Super Stars to Boost Sales
Operations & Mgmt
2:10 pm - 3:00 pm
SPEAKER:
Bob Brown

President
Bob Brown Service Solutions
Description:
Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics to build accomplished players. Great coaching honors and maximizes the unique talents of your people. Attendees will understand how to establish your credibility, lower your stress and power up your team's performance.  In this fast moving, power-packed interactive session —learn the same techniques Bob uses to help such service icons Disney, Nordstrom, Ritz Carlton and Caesar's Entertainment.  You'll learn how to set the Stage for Success, be a Subject Matter Expert and more.
2:10 pm-
3:00 pm
Pouring Picture-Perfect Beer with Draft System
Matt Meadows, Director of Field Quality - New Belgium Brewing Company
Ernie Jimenez, Learning Instructor - MillerCoors
Rob Gerrity, Trade Quality Manager - Sierra Nevada
Breakout Session
With the rise of specialty and craft brands, the sampling opportunity provided by draught beer is more important than ever. With draught beer becoming more popular than it has been in decades, and...
Pouring Picture-Perfect Beer with Draft System
Beer, Food & Wine
2:10 pm - 3:00 pm
SPEAKER:
Matt Meadows

Director of Field Quality
New Belgium Brewing Company
Ernie Jimenez

Learning Instructor
MillerCoors
Rob Gerrity

Trade Quality Manager
Sierra Nevada
Description:
With the rise of specialty and craft brands, the sampling opportunity provided by draught beer is more important than ever. With draught beer becoming more popular than it has been in decades, and consumer awareness at an all-time high, a greater focus is being put on draught beer quality. The writers of the Brewers Association Draught Beer Quality Manual have recently published Draught Beer Quality for Retailers. This seminar will discuss how this new publication can help educate owners on draught beer system best-practices as well as how owners can maximize profits through their draught beer system
2:10 pm-
3:00 pm
Protect Yourself Against Dram Shop Issues
Randy Durnal, CEO - Alcohol Management Services, Inc.
Lauren Tyson, CEO/Founder - Liquor License Advisor
Breakout Session
Owning a nightclub or bar is a dream for many. But when over-service, sales to minors, or violence occur, a lawsuit is a real threat—even if you’re not in a “dram shop” state. One mistake ...
Protect Yourself Against Dram Shop Issues
Customer Experience & Liability
2:10 pm - 3:00 pm
SPEAKER:
Randy Durnal

CEO
Alcohol Management Services, Inc.
Lauren Tyson

CEO/Founder
Liquor License Advisor
Description:
Owning a nightclub or bar is a dream for many. But when over-service, sales to minors, or violence occur, a lawsuit is a real threat—even if you’re not in a “dram shop” state. One mistake is all it takes. In this session you’ll learn how you can be sued, and how attorneys pursue and defend a liquor license in court. You’ll learn proven methods to prevent and mitigate lawsuits. Durnal and Tyson are qualified expert witnesses who testify on standard of care. They will share useful information and tips for safeguarding your business.
3:10pm
3:10 pm-
4:00 pm
30 Secrets to Grow Bar Revenue
Kelley Jones, Principal - Trust3 Hospitality & Kelley Jones Hospitality
Breakout Session
Every business sustains itself through growing the top line. In bars and restaurants most operators spend more time reducing expenses instead of increasing sales. This session will detail concise ...
30 Secrets to Grow Bar Revenue
Top 30 Tips
3:10 pm - 4:00 pm
SPEAKER:
Kelley Jones

Principal
Trust3 Hospitality & Kelley Jones Hospitality
Description:
Every business sustains itself through growing the top line. In bars and restaurants most operators spend more time reducing expenses instead of increasing sales. This session will detail concise examples of how to market your business both internally and externally and give specific examples on how to increase sales at your bar.
3:10 pm-
4:00 pm
The New Science of Old Whiskey
Philip Raimondo, National Account Manager - Beam Suntory
Breakout Session
The New Science of Old Whiskey
Bartending & Mixology
3:10 pm - 4:00 pm
SPEAKER:
Philip Raimondo

National Account Manager
Beam Suntory
Description:
3:10 pm-
4:00 pm
Generation Y Not! Promoting to Millennials
Jamie White, Managing Director - The Clubbing Group
Breakout Session
Generation Y Not! Promoting to Millennials
Promotions & Marketing
3:10 pm - 4:00 pm
SPEAKER:
Jamie White

Managing Director
The Clubbing Group
Description:
3:10 pm-
4:00 pm
Pack the House with Email Marketing & Social Media
Ron Cates, Director of Digital Marketing Education - Constant Contact
Breakout Session
You don’t need to spend a ton of dough on marketing to attract the type of clientele that aligns with your restaurant, bar, or nightclub’s image. This session will reveal some simple but effec...
Pack the House with Email Marketing & Social Media
Social Media
3:10 pm - 4:00 pm
SPEAKER:
Ron Cates

Director of Digital Marketing Education
Constant Contact
Description:
You don’t need to spend a ton of dough on marketing to attract the type of clientele that aligns with your restaurant, bar, or nightclub’s image. This session will reveal some simple but effective practices for bars and nightclubs seeking to leverage email and social media marketing, including tips on how to make email newsletters and announcements more successful, how to develop content that makes an impact, and how to extend your engagement and reach with social media.
3:10 pm-
4:00 pm
Inventory Misconceptions that Plague Owners
William Fanning, Editor-In-Cheif/Creator - Bar & Restaurant Magazine/The Bar & Restaurant Exchange (theBRX.com)
Breakout Session
Inventory is one of the most common administrative activities in the service industry today, yet it is completely misused by the vast majority of venues. ​Learn the primary misconceptions rega...
Inventory Misconceptions that Plague Owners
Operations & Mgmt
3:10 pm - 4:00 pm
SPEAKER:
William Fanning

Editor-In-Cheif/Creator
Bar & Restaurant Magazine/The Bar & Restaurant Exchange (theBRX.com)
Description:
Inventory is one of the most common administrative activities in the service industry today, yet it is completely misused by the vast majority of venues. ​Learn the primary misconceptions regarding the inventory process and how, in many operations, it actually hurts the bottom line. 
3:10 pm-
4:00 pm
Enhance Your Food Menu with Pairings
Vito Racanelli, Executive Chef - The Budweiser Taste St. Louis
George Reisch, Brewmaster & Director of Brewmaster Outreach - Anheuser-Busch
Breakout Session
Chef Vito Racanelli will share his love and passion for creating gourmet food and pairing it with well-crafted beer. He will be accompanied by his good friend and Anheuser-Busch Brewmaster Georg...
Enhance Your Food Menu with Pairings
Beer, Food & Wine
3:10 pm - 4:00 pm
SPEAKER:
Vito Racanelli

Executive Chef
The Budweiser Taste St. Louis
George Reisch

Brewmaster & Director of Brewmaster Outreach
Anheuser-Busch
Description:
Chef Vito Racanelli will share his love and passion for creating gourmet food and pairing it with well-crafted beer. He will be accompanied by his good friend and Anheuser-Busch Brewmaster George Reisch. Together they will discuss the importance of beer in the food world, how it fits on your menu and the place it has in your establishment. Chef Vito will describe the transformation of his restaurant business from “wine centered” to “beer centered” resulting in greater profitability. 
3:10 pm-
4:00 pm
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Daniel Nelson, Adjunct Professor - College of Southern Nevada
Breakout Session
Where do I find the affordable entertainment I need? What are the roles of artist, agent, manager, and buyer/venue manager in the nightclub entertainment industry?  In this session attendees will...
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Customer Experience & Liability
3:10 pm - 4:00 pm
SPEAKER:
Daniel Nelson

Adjunct Professor
College of Southern Nevada
Description:
Where do I find the affordable entertainment I need? What are the roles of artist, agent, manager, and buyer/venue manager in the nightclub entertainment industry?  In this session attendees will discover standards and practices as regards the booking and management of professional commercial talent.  Learn what is negotiable, what strategies will help you save money and discuss contracting, booking, scheduling, and marketing.
4:10pm
4:10 pm-
5:00 pm
30 New & Emerging Beverage Alcohol Segments
Jeff Cioletti, Editor in Chief - Beverage World
Breakout Session
30 New & Emerging Beverage Alcohol Segments
Top 30 Tips
4:10 pm - 5:00 pm
SPEAKER:
Jeff Cioletti

Editor in Chief
Beverage World
Description:
4:10 pm-
5:00 pm
Mastering Cocktail Production & Presentation
Charlotte Voisey, Portfolio Ambassador - William Grant & Sons
Breakout Session
America’s top cocktail bars have really pulled out all the stops when it comes to cocktail menus.  But how much is too much?  And can one size fit all? In this comprehensive session we’ll lo...
Mastering Cocktail Production & Presentation
Bartending & Mixology
4:10 pm - 5:00 pm
SPEAKER:
Charlotte Voisey

Portfolio Ambassador
William Grant & Sons
Description:
America’s top cocktail bars have really pulled out all the stops when it comes to cocktail menus.  But how much is too much?  And can one size fit all? In this comprehensive session we’ll look at what a cocktail menu should be doing for your bar, how to organize your menu on the back end for profit and on the front line to engage guests. As seen on Food Network’s Iron Chef America, Charlotte Voisey, an award winning mixologist, has managed bars and consulted on cocktail menus around the world.
4:10 pm-
5:00 pm
Increase Business with Targeted Marketing
Amy Van Hook, Founder / CEO - AVH Solutions
Breakout Session
Nightclub owners must have the ability to market directly to their clients in a way that will give them, not only a great return, but a way to actually track the ROI on marketing campaigns.  We a...
Increase Business with Targeted Marketing
Promotions & Marketing
4:10 pm - 5:00 pm
SPEAKER:
Amy Van Hook

Founder / CEO
AVH Solutions
Description:
Nightclub owners must have the ability to market directly to their clients in a way that will give them, not only a great return, but a way to actually track the ROI on marketing campaigns.  We all know that keeping the clients you have coming back is much more cost effective than going out and trying to get new customers, so let's use that to our advantage.
4:10 pm-
5:00 pm
People are Talking Online! Here’s How to Respond.
Darnell Holloway, Senior Manager of Local Business Outreach - Yelp!
Tammie Carlisle, Director of Business Development - Milestone Internet Marketing
William Rivas, Founder - ReviewBoost
Breakout Session
Online reviews can make or break your business. The opinions of existing customers are a huge influencer to potential guests and more often than not are the reason for a first visit or lack thereo...
People are Talking Online! Here’s How to Respond.
Social Media
4:10 pm - 5:00 pm
SPEAKER:
Darnell Holloway
Panelist
Senior Manager of Local Business Outreach
Yelp!
Tammie Carlisle
Moderator
Director of Business Development
Milestone Internet Marketing
William Rivas
Panelist
Founder
ReviewBoost
Description:
Online reviews can make or break your business. The opinions of existing customers are a huge influencer to potential guests and more often than not are the reason for a first visit or lack thereof. Bars must maintain a strong online reputation and to do that you must learn the correct way to respond to both negative and positive reviews. This esteemed panel of social media experts will unlock the secrets to managing your online reviews and make them work to your advantage. 
4:10 pm-
5:00 pm
How to Be an Effective Bar Manager
Phil Wills, Partner - The Spirits in Motion - Beverage Solutions
Tony Pereyra, Partner - The Spirits in Motion - Beverage Solutions
Breakout Session
You don't have to be a great "bartender" to be a great "bar manager". But, understanding the details of bar operation is the key to the bars success. In this session, we will discuss industry lead...
View More
How to Be an Effective Bar Manager
Operations & Mgmt
4:10 pm - 5:00 pm
SPEAKER:
Phil Wills

Partner
The Spirits in Motion - Beverage Solutions
Tony Pereyra

Partner
The Spirits in Motion - Beverage Solutions
Description:
You don't have to be a great "bartender" to be a great "bar manager". But, understanding the details of bar operation is the key to the bars success. In this session, we will discuss industry leading tips on how to maximize your profits from the operator’s perspective as well as the bartender’s point of view. Learn the importance of hiring the best staff and managing them through operational focus and a positive team building environment.
4:10 pm-
5:00 pm
Trends & Resources for Your Craft Beer Bar
Andrew Sparhawk, Brewers Association
Breakout Session
Join Brewers Association’s CraftBeer.com  Program Coordinator Andy Sparhawk for an overview of the craft beer community including the latest stats on the segment. Learn about trends and resourc...
Trends & Resources for Your Craft Beer Bar
Beer, Food & Wine
4:10 pm - 5:00 pm
SPEAKER:
Andrew Sparhawk

Brewers Association
Description:
Join Brewers Association’s CraftBeer.com  Program Coordinator Andy Sparhawk for an overview of the craft beer community including the latest stats on the segment. Learn about trends and resources from the trade association that represents small and independent craft brewer interests in the hopes that others can leverage the growing interest in these brewers and the beers they are producing.
4:10 pm-
5:00 pm
Converting Customers Into Bottle Service Clients
Michael Georgopoulos, Partner - RMD Group
Dave Renzella, Partner - RMD Group
Jason Mitchell, Director of VIP Operations - FLUXX Nightclub
Pablo Aguilar, Director of Nightlife - RMD Group
Breakout Session
What is the most crucial element you can provide guests to convert general admission customers to bottle service clients? The answer is: a memorable customer experience. The world’s most succes...
Converting Customers Into Bottle Service Clients
Customer Experience & Liability
4:10 pm - 5:00 pm
SPEAKER:
Michael Georgopoulos

Partner
RMD Group
Dave Renzella

Partner
RMD Group
Jason Mitchell

Director of VIP Operations
FLUXX Nightclub
Pablo Aguilar

Director of Nightlife
RMD Group
Description:
What is the most crucial element you can provide guests to convert general admission customers to bottle service clients? The answer is: a memorable customer experience. The world’s most successful nightclubs are those that successfully and consistently create the best and most memorable experiences for their guests. They also have the keen ability to convert a general admission customer into a regular bottle service client.  Join RMD Group as they provide the tips and strategies that will ensure you are converting GA customers into bottle service clients and are building lasting relationships with guests.
31
Tue
March 31, 2015
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
30 Seconds Can Save You 30K
Robert C. Smith, CEO - Nightclub Security Consultants
Breakout Session
Adding these 30 easy to do tasks can save bar and club operators thousands of dollars in liquor liability claims, civil jury judgments, inventory control and more.  Attendees will be given a list...
30 Seconds Can Save You 30K
Top 30 Tips
10:00 am - 10:50 am
SPEAKER:
Robert C. Smith

CEO
Nightclub Security Consultants
Description:
Adding these 30 easy to do tasks can save bar and club operators thousands of dollars in liquor liability claims, civil jury judgments, inventory control and more.  Attendees will be given a list of valuable tips to take with them and immediately put into action at their establishment.  Nightclub Security Consultants’ Robert C. Smith will use over 20-years of law enforcement experience and another 16 years of club and bar security consulting work to provide truly unique and insightful tips to save any bar or club thousands of dollars.
10:00 am-
10:50 am
Change is Good: Shake up your Cocktail Menu
Trevor Frye, Mixologist/Cocktail Consultant - Jack Rose Dining Saloon
Breakout Session
An exciting cocktail menu is imperative to the success of a bar. Most people know that the highest profit margins in the bar industry come from liquor, and this session will teach you just how to ...
Change is Good: Shake up your Cocktail Menu
Bartending & Mixology
10:00 am - 10:50 am
SPEAKER:
Trevor Frye

Mixologist/Cocktail Consultant
Jack Rose Dining Saloon
Description:
An exciting cocktail menu is imperative to the success of a bar. Most people know that the highest profit margins in the bar industry come from liquor, and this session will teach you just how to maximize these profits by building a beverage program the right way. This information-packed session will provide attendees with a comprehensive explanation of how to build a successful and lucrative beverage program by way of proper education, create a well-balanced cocktail list, understand your market, and empower your employees.    
10:00 am-
10:50 am
The Skinny on Gentlemen’s Club Promotions
David Boehm, Executive Director - Club Consultant Pro 2.0
Breakout Session
Gentlemen's Club promotions have come full circle in the industry. It’s amazing what still works with a little tweaking and new technology. There is no need to reinvent what works; if it’s not...
The Skinny on Gentlemen’s Club Promotions
Promotions & Marketing
10:00 am - 10:50 am
SPEAKER:
David Boehm

Executive Director
Club Consultant Pro 2.0
Description:
Gentlemen's Club promotions have come full circle in the industry. It’s amazing what still works with a little tweaking and new technology. There is no need to reinvent what works; if it’s not broken, don’t try to fix it! David Boehm will leave attendees with practical promotional advice to successfully apply into their gentlemen’s club – or any club.
Advanced Facebook Strategies for your Bar
Social Media
10:00 am - 10:50 am
Description:
Information coming soon!
10:00 am-
10:50 am
Creating an Empowered Workforce
Frank Besednjak, President - Training Source, Inc.
Breakout Session
If you are a nightclub owner or manager who is interested in spending less time having to follow up on people, answering questions, checking if something is done or having to constantly get on you...
Creating an Empowered Workforce
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Frank Besednjak

President
Training Source, Inc.
Description:
If you are a nightclub owner or manager who is interested in spending less time having to follow up on people, answering questions, checking if something is done or having to constantly get on your employees for not doing their job correctly, this session is for you. Attendees will leave with information and tools needed to get employees focused on making their business more successful.
10:00 am-
10:50 am
Millennials: Changing Way We Drink Wine
Maia Gosselin, Owner & Managing Editor - Sip Wine Education, Massachusetts Beverage Business
Breakout Session
They’re young, hip, trendy and increasingly embracing the world of wine. There are currently close to 70 million Millennials of drinking age and many of them are not only drinking wine, they wan...
Millennials: Changing Way We Drink Wine
Beer, Food & Wine
10:00 am - 10:50 am
SPEAKER:
Maia Gosselin

Owner & Managing Editor
Sip Wine Education, Massachusetts Beverage Business
Description:
They’re young, hip, trendy and increasingly embracing the world of wine. There are currently close to 70 million Millennials of drinking age and many of them are not only drinking wine, they want to know everything they can about it. Fancy labels and high price tags don’t impress them. What does interest them is where it came from and who made it. The stories matter. Addressing the importance of the Millennial demographic as wine consumers, this expert panel will cover how to create a wine list that appeals to a younger audience, engage more on a digital level and tips to better reach this valuable group of budding wine enthusiasts. 
10:00 am-
10:50 am
The Latest & Greatest Technology for Your Venue
Lance Craig, Director of Business Development - UrVenue
Alex Enes, Director of Daylife/Nightlife - Wynn Las Vegas
Bjorn Wallman, Founder & CEO - Once Interactive
Michael Fuller, Owner - Lucky Foo's Restaurant & Bar
Breakout Session
The industry is constantly evolving and new technology is great tool to heighten the experience in your bar, restaurant and nightclub. This expert panel will walk and talk you through some of the ...
The Latest & Greatest Technology for Your Venue
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Lance Craig
Moderator
Director of Business Development
UrVenue
Alex Enes
Panelist
Director of Daylife/Nightlife
Wynn Las Vegas
Bjorn Wallman
Panelist
Founder & CEO
Once Interactive
Michael Fuller

Owner
Lucky Foo's Restaurant & Bar
Description:
The industry is constantly evolving and new technology is great tool to heighten the experience in your bar, restaurant and nightclub. This expert panel will walk and talk you through some of the best new and proven technology platforms to help you get a grip on your $$, staff, marketing and production of your establishment. From the smallest to biggest venue get tips from the panel that uses this technology daily and even few secrets from industry insiders to help your venue grow revenue.
11:00am
11:00 am-
11:45 am
Bar Management Made Easy
Jon Taffer, President - Nightclub & Bar Media Group
Keynote
There’s no one that knows more about the bar industry than Jon Taffer – an internationally recognized, award-winning hospitality expert. Offering up advice for owners and managers to operate m...
Bar Management Made Easy
11:00 am - 11:45 am
SPEAKER:
Jon Taffer

President
Nightclub & Bar Media Group
Description:
There’s no one that knows more about the bar industry than Jon Taffer – an internationally recognized, award-winning hospitality expert. Offering up advice for owners and managers to operate more efficiently and successfully, this keynote is the one can’t miss session. Taffer will provide inspirational and timely bar management strategies that provide simple and actionable steps bar operators can take to improve customer experience and profitability.  
1:00pm
1:00 pm-
1:50 pm
Bar Rescue: Where Are They Now?
Super Session
Ever wonder what happened to that bar you saw on an episode of Spike TV's "Bar Rescue"? Well, now is your chance to find out! Rescued owners will share their insights on where they were before the...
View More
Bar Rescue: Where Are They Now?
1:00 pm - 1:50 pm
Description:
Ever wonder what happened to that bar you saw on an episode of Spike TV's "Bar Rescue"? Well, now is your chance to find out! Rescued owners will share their insights on where they were before the show, the struggles during and how they used what they learned to succeed. You'll walk away with stories of the struggles and successes of crawling out of the sea of debt and into new profitable beginnings.
2:00pm
2:00 pm-
2:50 pm
30 Ways to Manage a Winning Hospitality Team
Tom Mirisola, General Manager - Oceans 234
Breakout Session
The best hospitality teams start at the top. How are your managers communicating your core values? Are they holding the team accountable to meet set standards and uphold company policy? The best o...
30 Ways to Manage a Winning Hospitality Team
Top 30 Tips
2:00 pm - 2:50 pm
SPEAKER:
Tom Mirisola

General Manager
Oceans 234
Description:
The best hospitality teams start at the top. How are your managers communicating your core values? Are they holding the team accountable to meet set standards and uphold company policy? The best operators know that being clear, positive, and consistent will generate the positive results we all need to compete in today’s hospitality field. This session will include tips on all aspects of how to manage a winning team with a strong focus on communication, holding employees accountable, and being consistent in all areas.
2:00 pm-
2:50 pm
Batching: Going Craft Doesn't Mean Going Slow
Ethan Bondelid, Owner - The Berry & Rye, The House of Loom
Breakout Session
Craft Cocktails are here to stay. Designing a menu program built for high volume and speed is essential to maximizing profit and customer experience. In this how-to session, we will reveal indu...
Batching: Going Craft Doesn't Mean Going Slow
Bartending & Mixology
2:00 pm - 2:50 pm
SPEAKER:
Ethan Bondelid

Owner
The Berry & Rye, The House of Loom
Description:
Craft Cocktails are here to stay. Designing a menu program built for high volume and speed is essential to maximizing profit and customer experience. In this how-to session, we will reveal industry secrets in creating a craft cocktail menu such as batching, keg cocktails and more. Attendees will also leave with an understanding of mechanics around bartender stations that deliver excellent cocktails in a fast-paced atmosphere. 
2:00 pm-
2:50 pm
5 Promotional Steps to Add 20% Profit
Chris Lenahan, Author/Consultant - Openingabar.com
Breakout Session
It is time to fight back and build your business again. Create your own promotional plan by organizing and training your management team to drive traffic with the 80/20 rule. Learn how to cre...
5 Promotional Steps to Add 20% Profit
Promotions & Marketing
2:00 pm - 2:50 pm
SPEAKER:
Chris Lenahan

Author/Consultant
Openingabar.com
Description:
It is time to fight back and build your business again. Create your own promotional plan by organizing and training your management team to drive traffic with the 80/20 rule. Learn how to create an effective street team, develop in-house promotions to drive recurring traffic and set up successful specials and weekly events. Attendees will learn to load their venues and run the door to create more top line revenue.
2:00 pm-
2:50 pm
10 Ways to Bring the Party to Twitter
Brittany Oat, Founder - bSocial Strategy
Breakout Session
Are you still tweeting to yourself, or even not at all? Twitter is tough enough to master even when you have adequate time to dedicate to the effort.  But, for bar and nightclub owners or manager...
10 Ways to Bring the Party to Twitter
Social Media
2:00 pm - 2:50 pm
SPEAKER:
Brittany Oat

Founder
bSocial Strategy
Description:
Are you still tweeting to yourself, or even not at all? Twitter is tough enough to master even when you have adequate time to dedicate to the effort.  But, for bar and nightclub owners or managers who don’t have the luxury of time, building an effective Twitter presence is that much more challenging. Brittany Oat, award-winning social media expert and owner of bSocial Strategy, offers you time-saving tips and strategies that you can use to boost your visibility on Twitter.
2:00 pm-
2:50 pm
Making Vendor Relationships Work for You
H. Joseph Ehrmann, Chief Ambassador & Owner - Cocktail Ambassadors LLC & Elixir
Breakout Session
Information coming soon!
Making Vendor Relationships Work for You
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
H. Joseph Ehrmann

Chief Ambassador & Owner
Cocktail Ambassadors LLC & Elixir
Description:
Information coming soon!
2:00 pm-
2:50 pm
Taking Bar Food to the Next Level
Nick Liberato, Executive Chef & Partner - The Venice Whaler
Breakout Session
View More
Taking Bar Food to the Next Level
Beer, Food & Wine
2:00 pm - 2:50 pm
SPEAKER:
Nick Liberato

Executive Chef & Partner
The Venice Whaler
Description:
2:00 pm-
2:50 pm
Nightclub Security & Safety Trends for 2015
Kim Schioldan, Cheif Security & Compliance Officer - Hakkasan Group
Alan W. Zajic, Principal - AWZ Consulting
Breakout Session
Cover the latest trends and issues facing nightclubs in the areas of guest safety and security, Al Zajic and Kim Schioldan will walk attendees thought everything they need to know. They’ll cover...
Nightclub Security & Safety Trends for 2015
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Kim Schioldan

Cheif Security & Compliance Officer
Hakkasan Group
Alan W. Zajic

Principal
AWZ Consulting
Description:
Cover the latest trends and issues facing nightclubs in the areas of guest safety and security, Al Zajic and Kim Schioldan will walk attendees thought everything they need to know. They’ll cover those trending and recurring issues involved in managing social behavior, deterring illegal drug use, E-cigarette use, preventing prostitution, reducing altercations, investigation of use of force incidents and security accepting tips inside nightclub venues. Recent court cases and incidents will be discussed to include mitigation solutions.
3:00pm
3:00 pm-
3:50 pm
30 Keys to Promotional Success
Michael Georgopoulos, Partner - RMD Group
Dave Renzella, Partner - RMD Group
Sarah Fisher, Director of Marketing - RMD Group
James Thorp, General Manager - FLUXX Nightclub
Johnny Castillo, General Manager - Side Bar
Tami Hughes, In-House Promotions Manager - RMD Group
Breakout Session
Join veteran bar and nightclub experts as they share their coveted list of the top 30 tips to achieve promotional success. This session will include creative marketing ideas, tips on how to budg...
30 Keys to Promotional Success
Top 30 Tips
3:00 pm - 3:50 pm
SPEAKER:
Michael Georgopoulos

Partner
RMD Group
Dave Renzella

Partner
RMD Group
Sarah Fisher

Director of Marketing
RMD Group
James Thorp

General Manager
FLUXX Nightclub
Johnny Castillo

General Manager
Side Bar
Tami Hughes

In-House Promotions Manager
RMD Group
Description:
Join veteran bar and nightclub experts as they share their coveted list of the top 30 tips to achieve promotional success. This session will include creative marketing ideas, tips on how to budget and promote without discounting, promotional blunders to avoid and easy-to-execute promotions that will enhance the customer experience, build clientele and boost the bottom line. Learn secret to creating an unforgettable customer experience and successfully keeping ultra-lounges exciting and fresh, attracting not only loyal clientele with weekly promotions and industry insider events, but also a steady stream of A-list celebrities.
3:00 pm-
3:50 pm
Thinking Outside the Glass
Tobin Ellis, Principal - BarMagic
Breakout Session
Join bartending veteran and renowned bar consultant Tobin Ellis as he shares his arsenal of resources, inspirations and methodology for designing dozens of award-winning, profitable beverage progr...
Thinking Outside the Glass
Bartending & Mixology
3:00 pm - 3:50 pm
SPEAKER:
Tobin Ellis

Principal
BarMagic
Description:
Join bartending veteran and renowned bar consultant Tobin Ellis as he shares his arsenal of resources, inspirations and methodology for designing dozens of award-winning, profitable beverage programs and drink features for clients all over the world including EDITION Hotels, MGM Mirage, and Bellagio. You will leave armed with the strategies, information, resources and methodologies for putting together drink features, cocktail lists and entire beverage programs that are: strategic, creative, seasonal, on-trend and most of all, profitable. 
3:00 pm-
3:50 pm
Committing to Creative Marketing Ideas
Ronn Nicolli, Executive Director of Marketing - XS Nightclub
Mike Riley, XS Nightclub
Jared Garcia, Artist Relation - Wynn Nightlife
Nick Martini, XS Nightclub
Chable Bracken, Editor - Wynn Nightlife Social
Breakout Session
Committing to Creative Marketing Ideas
Promotions & Marketing
3:00 pm - 3:50 pm
SPEAKER:
Ronn Nicolli
Moderator
Executive Director of Marketing
XS Nightclub
Mike Riley
Panelist
XS Nightclub
Jared Garcia
Panelist
Artist Relation
Wynn Nightlife
Nick Martini
Panelist
XS Nightclub
Chable Bracken
Panelist
Editor
Wynn Nightlife Social
Description:
3:00 pm-
3:50 pm
How to Harness the Social Media & Mobile Craze
Ron Cates, Director of Digital Marketing Education - Constant Contact
Breakout Session
If you are not actively using social media and online listings as part of your overall marketing plan for your restaurant, bar, or nightclub, then you are losing precious business to your competit...
View More
How to Harness the Social Media & Mobile Craze
Social Media
3:00 pm - 3:50 pm
SPEAKER:
Ron Cates

Director of Digital Marketing Education
Constant Contact
Description:
If you are not actively using social media and online listings as part of your overall marketing plan for your restaurant, bar, or nightclub, then you are losing precious business to your competitors who already have a presence.  Platforms like Facebook and Twitter, and services that enable easy placement of online listings, have leveled the playing field for local businesses. It's less about spending all your time and money and more about fully engaging with your customers and making it easy for them to tell others. This session will show you how to effectively leverage social media and online listings, how to find new customers or drive repeat business from your current customers, and provide you with simple tips for getting started.
3:00 pm-
3:50 pm
Unchained: Practical Operating Advice for the Independent Owner
Brian Warrener, Hospitality Professor - Johnson & Wales University
Breakout Session
In this informative session Professor Brian Warrener examines the controls, policies and procedures in existence within chain restaurants and bars and why independents should NOT be trying to emul...
Unchained: Practical Operating Advice for the Independent Owner
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
In this informative session Professor Brian Warrener examines the controls, policies and procedures in existence within chain restaurants and bars and why independents should NOT be trying to emulate them. The corporate support provided to chain managers allows them to narrowly focus their time and effort. Without this support, independent operators are responsible for it all. Attendees will be provided with a holistic approach to operations that provides for excellence in all facets, considering the limited time and wide responsibilities of independent owners and managers. 
Capitalizing on Consumer Beer Trends
Beer, Food & Wine
3:00 pm - 3:50 pm
Description:
3:00 pm-
3:50 pm
Protect Your Liquor License & Reduce Risk
Tara Paster, President - Paster Training, Inc.
James Egbert, Attorney at Law - Egbert & Barnes, P.C.
Breakout Session
No one wants to be the problem bar! Therefore, owners need to know how to create a plan for a fun, exciting, and safe establishment for all community members.  Learn important steps to take to pr...
Protect Your Liquor License & Reduce Risk
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Tara Paster

President
Paster Training, Inc.
James Egbert

Attorney at Law
Egbert & Barnes, P.C.
Description:
No one wants to be the problem bar! Therefore, owners need to know how to create a plan for a fun, exciting, and safe establishment for all community members.  Learn important steps to take to protect your license are documentation and monitoring. One of the best ways to reduce risk is to cross train all employees. Training is a basic fundamental requirement that should be in place to prevent alcohol-related incidents. Attendees will understand how to establish responsible practices for serving and selling beverages, reduce risks behind the bar and create proper documentation to avoid fines or loss of liquor license.  
4:00pm
4:00 pm-
4:50 pm
30 Ways to Become a Successful Leader
Howard Weiss, Regional Vice President of Nightlife - Caesars Entertainment
Breakout Session
In the hospitality industry, leadership and creativity play a very important role. This entertaining session will provide you with information on how to be a successful frontrunner in the industry...
30 Ways to Become a Successful Leader
Top 30 Tips
4:00 pm - 4:50 pm
SPEAKER:
Howard Weiss

Regional Vice President of Nightlife
Caesars Entertainment
Description:
In the hospitality industry, leadership and creativity play a very important role. This entertaining session will provide you with information on how to be a successful frontrunner in the industry. We will discuss how to be a leader, not a manager. Attendees will better understand the manager and employee relationship along with the importance of leadership styles and how to create a fun and exciting work environment.
4:00 pm-
4:50 pm
Understanding Cocktail Flavor Profiles and Spirit Pairings
Larrian Gillespie MD, CEO - Addiction Mixology
Breakout Session
Flavor Pairing (not to be confused with food matching) is a new field of culinary idea focusing on combining dominant matched flavors to intensify the taste experienced by the consumer. Pharmacolo...
Understanding Cocktail Flavor Profiles and Spirit Pairings
Bartending & Mixology
4:00 pm - 4:50 pm
SPEAKER:
Larrian Gillespie MD

CEO
Addiction Mixology
Description:
Flavor Pairing (not to be confused with food matching) is a new field of culinary idea focusing on combining dominant matched flavors to intensify the taste experienced by the consumer. Pharmacology-based flavor pairings allow the mixologist the ability to recreate a flavor by combining elements similar to that flavor. In this fun and easy to understand presentation you will discover the Rule of Five and how it impacts taste, the seven flavor receptors, and more - in order to set the mood at your venue through your cocktails.
4:00 pm-
4:50 pm
Intersecting Marketing Tactics to Grow Revenue
Keith Frankel, Founder & CEO - Cover by Card
Breakout Session
Industry entrepreneur, Keith Frankel, will challenge you to rethink the way you attract, communicate with, and delight you patrons, based on lessons learned from the world’s most adored and suc...
Intersecting Marketing Tactics to Grow Revenue
Promotions & Marketing
4:00 pm - 4:50 pm
SPEAKER:
Keith Frankel

Founder & CEO
Cover by Card
Description:
Industry entrepreneur, Keith Frankel, will challenge you to rethink the way you attract, communicate with, and delight you patrons, based on lessons learned from the world’s most adored and successful tech companies. Learn how, by focusing on brand perception, putting context at the forefront of strategy, and taking a more authentic approach to marketing, you can not only decrease your cost of customer acquisition, but also increase the lifetime value of those customers.
4:00 pm-
4:50 pm
Engagement Tools for Your Online Platform
Louie La Vella, President/Executive Producer - La Vella Entertainment Group
Breakout Session
Let’s talk about the dominant social media platforms and how each of them has their own particulars on how to engage. Facebook, Twitter, Instagram, Snapchat, Pinterest: With so many platform...
Engagement Tools for Your Online Platform
Social Media
4:00 pm - 4:50 pm
SPEAKER:
Louie La Vella

President/Executive Producer
La Vella Entertainment Group
Description:
Let’s talk about the dominant social media platforms and how each of them has their own particulars on how to engage. Facebook, Twitter, Instagram, Snapchat, Pinterest: With so many platforms to look after, most owners simply share the same image/message on all of them, which could lead to social media burn out. Slightly changing the message for each of the platforms and speaking to the consumer in the right context is where you start to dominate the market.  Don’t just post your event poster, learn how to get creative, go behind the scenes, and be real. 
4:00 pm-
4:50 pm
The Naked Truth on Gentlemen’s Club Operations
David Wachs, Director of Beverage Operations - Sapphire and Sapphire Pool and Dayclub
Peter Feinstein, Managing Partner - Sapphire and Sapphire Pool & Dayclub
Stephen Lishnoff, Head of Security - Sapphire and Sapphire Pool & Dayclub
George Wilson, Interactive Marketing Director - Sapphire and Sapphire Pool & Dayclub
Cash Colligan, Social Media Strategist - Sapphire and Sapphire Pool & Dayclub
Breakout Session
Operating any business is a tremendous challenge. So, how do you become the best and more importantly stay the best?  Learn from the best! During this informative session Sapphire’s management ...
The Naked Truth on Gentlemen’s Club Operations
Operations & Mgmt
4:00 pm - 4:50 pm
SPEAKER:
David Wachs
Moderator
Director of Beverage Operations
Sapphire and Sapphire Pool and Dayclub
Peter Feinstein
Panelist
Managing Partner
Sapphire and Sapphire Pool & Dayclub
Stephen Lishnoff
Panelist
Head of Security
Sapphire and Sapphire Pool & Dayclub
George Wilson
Panelist
Interactive Marketing Director
Sapphire and Sapphire Pool & Dayclub
Cash Colligan
Panelist
Social Media Strategist
Sapphire and Sapphire Pool & Dayclub
Description:
Operating any business is a tremendous challenge. So, how do you become the best and more importantly stay the best?  Learn from the best! During this informative session Sapphire’s management team will provide expert insight into the marketing/promotions, social media, reservations, transportation, customer service, security and staff training, in or to run a successful gentlemen’s club – or any club for that matter. 
4:00 pm-
4:50 pm
Moneymaking Menu Engineering
David Scott Peters, President - TheRestaurantExpert.com
Breakout Session
This can’t miss session will teach attendees how to design a menu that puts money in their pockets. Always a hot topic - your menu is the single most important tool your restaurant has to make s...
Moneymaking Menu Engineering
Beer, Food & Wine
4:00 pm - 4:50 pm
SPEAKER:
David Scott Peters

President
TheRestaurantExpert.com
Description:
This can’t miss session will teach attendees how to design a menu that puts money in their pockets. Always a hot topic - your menu is the single most important tool your restaurant has to make sales. Attendees will learn:  the dos and don'ts of successful restaurant menus, fonts and pictures - when to use them and when not to and how to analyze food-cost numbers and use them to your advantage in the menu design process.
4:00 pm-
4:50 pm
Secrets to a Successful Nightclub Design
John Sofio, Founder/President - Built
Breakout Session
During this action-packed session John Sofio will reveal the 5 elements of design that are critical to successful nightclub venues. Sofio’s secrets have been developed over the past 10 years and...
Secrets to a Successful Nightclub Design
Customer Experience & Liability
4:00 pm - 4:50 pm
SPEAKER:
John Sofio

Founder/President
Built
Description:
During this action-packed session John Sofio will reveal the 5 elements of design that are critical to successful nightclub venues. Sofio’s secrets have been developed over the past 10 years and he has consistently used them throughout successful nightclub venues. This invaluable information is crucial to anyone contemplating a nightclub project or currently operating a nightclub business. Having designed and built major nightclub venues in Los Angeles, Sofio will reveal his trade secrets exclusively to the nightclub and bar show attendees.
1
Wed
April 1, 2015
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Going Beyond the Recipes of Modern & Classic Cocktails
Mia Mastroianni, Cocktail Engineer - Soho House
Breakout Session
Delicious cocktails are well-balanced with every element harmonizing and no single flavor dominating the others. Here we delve deep into the balancing act of achieving perfect proportions, to max...
View More
Going Beyond the Recipes of Modern & Classic Cocktails
Bartending & Mixology
1:00 pm - 1:50 pm
SPEAKER:
Mia Mastroianni

Cocktail Engineer
Soho House
Description:
Delicious cocktails are well-balanced with every element harmonizing and no single flavor dominating the others. Here we delve deep into the balancing act of achieving perfect proportions, to maximize the flavor and success in your creations. We'll dissect and explore a variety of flavors while deconstructing the elements that go into crafting perfect cocktails every time. 
1:00 pm-
1:50 pm
Budgeting: Don’t Throw Away Money on the Wrong Promotions
Chris Bauman, Partner - Craze Promotions
Statistics don't lie! Your marketing and promotions budget will either make or break your business. Learning how to effectively promote your brand without breaking the bank is the key to heal...
Budgeting: Don’t Throw Away Money on the Wrong Promotions
Promotions & Marketing
1:00 pm - 1:50 pm
SPEAKER:
Chris Bauman

Partner
Craze Promotions
Description:
Statistics don't lie! Your marketing and promotions budget will either make or break your business. Learning how to effectively promote your brand without breaking the bank is the key to healthy growth and keeping your establishment profitable. Join marketing and promotions veteran Chris Bauman as he walks through the science, strategy and tricks associated with no cost marketing promotions as well as how to turn your marketing budget into an investment producing multiple dollars of profit with every marketing dollar you spend.
1:00 pm-
1:50 pm
Maximize Your Local Reach Online
Ben Childs, Founder - Digital Reach
Breakout Session
Local Search Engine Optimization is the art of getting found online for businesses with a physical location. Fifty percent of Google’s searches now include local results, and customers are using...
Maximize Your Local Reach Online
Social Media
1:00 pm - 1:50 pm
SPEAKER:
Ben Childs

Founder
Digital Reach
Description:
Local Search Engine Optimization is the art of getting found online for businesses with a physical location. Fifty percent of Google’s searches now include local results, and customers are using their phones more and more to determine where they’re going to go that night. SEO is the ongoing process of telling the search engines who you are, what you do and where you do it. During this presentatio, Ben Childs will show you how to get in Google’s good graces with the foundational concepts of Local SEO, and some simple steps that you can take to implement them on your own. You’ll learn what Google is looking for from your website, what your competitors are (and aren’t) doing, and intuitive principles you can use going forward.
1:00 pm-
1:50 pm
Why Good Employees Quit
Kevin Reimer, Consultant - Rehab Pool/Body English/TAO
Kyle Richardson, General Manager - Haven Nightclub
Jung Kim, Senior Executive Customer Development - SLS Hotel, Sayer’s Club, & Foxtail Pool
Breakout Session
There are unspoken taboo conversations seldom discussed in hospitality. This session will allow attendees to hear from operators reasons why good staff quit, how staff can quit without burning bri...
Why Good Employees Quit
Operations & Mgmt
1:00 pm - 1:50 pm
SPEAKER:
Kevin Reimer
Moderator
Consultant
Rehab Pool/Body English/TAO
Kyle Richardson
Panelist
General Manager
Haven Nightclub
Jung Kim

Senior Executive Customer Development
SLS Hotel, Sayer’s Club, & Foxtail Pool
Description:
There are unspoken taboo conversations seldom discussed in hospitality. This session will allow attendees to hear from operators reasons why good staff quit, how staff can quit without burning bridges and how bad leadership can force talent out the door. Covering the good, the bad, and the ugly, this session will provide communication techniques which will help to keep good employees.
1:00 pm-
1:50 pm
Cashing in on Shareable Plates
Beni Velazquez, Chef & Owner - Latin Fish, LLC
Breakout Session
Small plates are in! Learn how to make easy and inexpensive small plates for your bar by using what you already have in house. Boost your sales and gain new repeat customers. Chefs and owners that...
Cashing in on Shareable Plates
Beer, Food & Wine
1:00 pm - 1:50 pm
SPEAKER:
Beni Velazquez

Chef & Owner
Latin Fish, LLC
Description:
Small plates are in! Learn how to make easy and inexpensive small plates for your bar by using what you already have in house. Boost your sales and gain new repeat customers. Chefs and owners that would like to understand how to use ingredients and flavor profiles will do so from real life menus from around the country during this session. 
1:00 pm-
1:50 pm
Enhance the Customer Experience: Bartending as Entertainment
Shane Markley, Bartender - Dusk Nightclub at Caesars Palace
Breakout Session
Flair bartending is the practice of bartenders entertaining guests or audiences with the manipulation of bar tools and liquor bottles in tricky, dazzling ways.  The purpose of this seminar is to ...
Enhance the Customer Experience: Bartending as Entertainment
Customer Experience & Liability
1:00 pm - 1:50 pm
SPEAKER:
Shane Markley

Bartender
Dusk Nightclub at Caesars Palace
Description:
Flair bartending is the practice of bartenders entertaining guests or audiences with the manipulation of bar tools and liquor bottles in tricky, dazzling ways.  The purpose of this seminar is to show people the advantages of Working Flair and how it can increase business, customer duration of stay, and DPP. 
2:00pm
2:00 pm-
2:50 pm
What's Hot, What's Not and What's Next
Dave Herlog, Las Vegas Ambassador - Kettle One
Dr. Thomas Turner, Master of Whiskey - Diageo
Sean Kenyon, Owner - Williams & Graham
Breakout Session
In the bar business, you need to stay ahead of the game when it comes to spirit trends. This panel will explore the history and differences between vodkas, whiskies, tequilas, etc. and the ways in...
What's Hot, What's Not and What's Next
Bartending & Mixology
2:00 pm - 2:50 pm
SPEAKER:
Dave Herlog
Panelist
Las Vegas Ambassador
Kettle One
Dr. Thomas Turner
Moderator
Master of Whiskey
Diageo
Sean Kenyon
Panelist
Owner
Williams & Graham
Description:
In the bar business, you need to stay ahead of the game when it comes to spirit trends. This panel will explore the history and differences between vodkas, whiskies, tequilas, etc. and the ways in which all three spirits are positioned in nightclubs and bars today. There will be a focus on the new culture of mixology and the craft cocktail. Whether you run a small sports bar, fine dining restaurant, or large nightclub there are easy and effective ways to stock a bar with not only the staples but unique products. 
2:00 pm-
2:50 pm
Instantly Impact Your Sales with Solid Promotional and Marketing Ideas
Breakout Session
This exciting and high energy presentation is not to be missed.  27 year promotion and marketing icon, Patrick Henry, will show you great ideas and programs to immediately increase your sales.  ...
Instantly Impact Your Sales with Solid Promotional and Marketing Ideas
Promotions & Marketing
2:00 pm - 2:50 pm
Description:
This exciting and high energy presentation is not to be missed.  27 year promotion and marketing icon, Patrick Henry, will show you great ideas and programs to immediately increase your sales.  You will see first-hand promotional programs, easy to execute weekly and monthly promotions and marketing programs that will have an impact on your sales.
2:00 pm-
2:50 pm
What’s #Trending in Social Media
Joe Gabriel, Association Alliances Manager - Fishbowl
In this session hear from industry experts about what is new and exciting, what is putting butts in seats, and what is missing the boat. This interactive session will provide takeaways on tools an...
What’s #Trending in Social Media
Social Media
2:00 pm - 2:50 pm
SPEAKER:
Joe Gabriel

Association Alliances Manager
Fishbowl
Description:
In this session hear from industry experts about what is new and exciting, what is putting butts in seats, and what is missing the boat. This interactive session will provide takeaways on tools and tactics you can implement back at your business. Tweet questions in advance of the show to #NCBShowSocialChat and have your questions answered during the event.
2:00 pm-
2:50 pm
Bar Data: Keeping a Close Eye on Your Competition
Brad Bloom, Director of Sales - CHD Experts
Breakout Session
Each year about 10% of the restaurant market is subjected to change, whether it's closings, openings, or changes in ownerships. This session will demonstrate how accurate and comprehensive data ca...
Bar Data: Keeping a Close Eye on Your Competition
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
Brad Bloom

Director of Sales
CHD Experts
Description:
Each year about 10% of the restaurant market is subjected to change, whether it's closings, openings, or changes in ownerships. This session will demonstrate how accurate and comprehensive data can help operators plan, forecast and evaluate strategies in the bar, nightclub and restaurant marketplaces. It will also illustrate how accurate foodservice data can generate higher sales revenue for operators. Collecting and interpreting data allows operators of any size to get an edge on the competition. By using the insights gleaned from data, operators are better able to craft superior sales and marketing campaigns.
2:00 pm-
2:50 pm
Making Every Ounce of Your Liquid Gold Count
Josh Aliesch, Director of Operations - Fortney Hospitality Group
Breakout Session
As the rising costs of Liquid Gold (Beer) makes a major impact on your bottom line; therefore, you need understand how to get every fluid ounce out of your kegs. Increase your establishment’s pr...
Making Every Ounce of Your Liquid Gold Count
Beer, Food & Wine
2:00 pm - 2:50 pm
SPEAKER:
Josh Aliesch

Director of Operations
Fortney Hospitality Group
Description:
As the rising costs of Liquid Gold (Beer) makes a major impact on your bottom line; therefore, you need understand how to get every fluid ounce out of your kegs. Increase your establishment’s profitability by properly maintaining a draft beer dispensing system, and implement a beer friendly glass program to ensure maximum appeal and profits.  Plus find out what simple cost effective tips can save you big money for the long haul.
Get Your Customers Dancing! Creating Music Moments
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Omar Galeano

Music Director
TAO, LAVO, TAO Beach
Description:
3:00pm
Promoting Without Discounting
Promotions & Marketing
3:00 pm - 3:50 pm
Description:
Information coming soon. 
3:00 pm-
3:50 pm
Mobile Apps, Everywhere, All the Time – Here’s Why
Nikhil Sama, Founder/Managing Director - Snaplion
Haim Barad, Cheif Bartending Officer - DrinkedIn
Rahul Singh, Founder/CEO - Beer Cafe
Breakout Session
The smartphone is the first computing device that is with consumers 24 hours a day.  With a mobile app, your brand can figuratively, and literally, be in the hands of your customers all the time....
Mobile Apps, Everywhere, All the Time – Here’s Why
Social Media
3:00 pm - 3:50 pm
SPEAKER:
Nikhil Sama
Moderator
Founder/Managing Director
Snaplion
Haim Barad
Panelist
Cheif Bartending Officer
DrinkedIn
Rahul Singh
Panelist
Founder/CEO
Beer Cafe
Description:
The smartphone is the first computing device that is with consumers 24 hours a day.  With a mobile app, your brand can figuratively, and literally, be in the hands of your customers all the time. In this session, this lively panel will discuss features that venues should use within their mobile apps and how nightclubs and bars can leverage them.  Deep analytics enable businesses to understand customers at an intricate level – Who they are, how often they visit, how much they spend per visit.  In-App loyalty programs drive purchase frequency - transforming casual visitors into regulars.
3:00 pm-
3:50 pm
What to Look for When Hiring a Bartender
Charles Oat, Founder/Instructor - Connecticut School of Bartending
Breakout Session
In this straight forward and sharply focused presentation by Charlie Oat, learn how to recognize, hire, and then create business savvy nightclub and bar employees during the interview process. I...
What to Look for When Hiring a Bartender
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Charles Oat

Founder/Instructor
Connecticut School of Bartending
Description:
In this straight forward and sharply focused presentation by Charlie Oat, learn how to recognize, hire, and then create business savvy nightclub and bar employees during the interview process. It can be accomplished simply by asking 3 questions. If you want to become a successful bar and restaurant, you need to quickly spot, assess and hire what Oat’s calls Hospitality Heroes; honest, energetic, responsible and organized bar staff. Grab a seat, and prepare yourself to understand bar staffing and the hospitality business like never before.
3:00 pm-
3:50 pm
Boosting Sales from the Back of House
Breakout Session
Information coming soon. 
Boosting Sales from the Back of House
Beer, Food & Wine
3:00 pm - 3:50 pm
Description:
Information coming soon. 
3:00 pm-
3:50 pm
Fantasy vs. Reality…The Real Customer Experience
Jeff Levy, Owner/Executive Director - SCR & New Jersey Hospitality and Entertainment Association
Breakout Session
During this informative session, attendees will learn the inner workings of a gentlemen’s club customer and why they are attracted to the industry. Attendees will understand why the spending pat...
Fantasy vs. Reality…The Real Customer Experience
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Jeff Levy

Owner/Executive Director
SCR & New Jersey Hospitality and Entertainment Association
Description:
During this informative session, attendees will learn the inner workings of a gentlemen’s club customer and why they are attracted to the industry. Attendees will understand why the spending pattern of their customers and why champagne and cognac are the best sellers at gentlemen’s clubs. The overall customer experience at a successful will be explained during this session.
Sponsors