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CONFERENCES// SCHEDULE

Nightclub & Bar Show Conference Program

Nightclub & Bar is proud to share 2015 conference program details. Stay tuned as we'll be unveiling NEW sessions in celebration of our 30th Anniversary!

We've worked hard to develop a program that pushes the envelope with an all new line-up of moneymaking classes taught by today's industry-heavy hitters. Whether you are new to the industry or a vet, get a year’s worth of business advice and knowledge in our 3-day conference program. Return home with key insights, knowledge and stay ahead of the curve with industry trends and revenue-generating ideas.

Learn from the best in the business by attending interactive conference sessions, intense workshops and insightful Keynote addresses. Nightclub & Bar Show is the leading education program for bar, nightclub and restaurant owners, operators, managers, bartenders, chefs and other industry professionals. Come learn with colleagues and think different with new approaches to increase profits!

View the 2014 digital conference brochure here.

Click each conference track icon below to view 2015 sessions.

University of Nevada Las VegasJohnson & Wales UniversityOur 2015 Conference Program is pending approval for continuing education credits through University of Nevada Las Vegas and Johnson & Wales University!

 

Check back regularly for updates!  Conference Program subject to change without notice.  

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30
Mon
March 30, 2015
9:30am - 12:30pm
9:30am
9:30 am-
12:30 pm
Pro Workshop: Proven Tactics for Influencing Customers Online Behavior
Pro Workshop: Proven Tactics for Influencing Customers Online Behavior
Tammie Carlisle, Director of Business Development - Milestone Internet Marketing
Workshop
It’s undeniable that customers are glued to social media and their cell phones.  So how can you, a bar or nightclub owner, impact your audiences’ buying behavior? In this workshop, we will fo...
Pro Workshop: Proven Tactics for Influencing Customers Online Behavior
9:30 am - 12:30 pm
SPEAKER:
Tammie Carlisle

Director of Business Development
Milestone Internet Marketing
Description:
It’s undeniable that customers are glued to social media and their cell phones.  So how can you, a bar or nightclub owner, impact your audiences’ buying behavior? In this workshop, we will focus on how to manage the most important channels in the industry to tap into the social experience. Presented with real life case studies, by Tammie Carlisle, a 15 year hospitality industry veteran, this program will review some of the most successful and proven tactics for engaging your customers where they spend time and changing their behavior. We’ll also discuss how to understand the customer journey that leads business to your front door. Carlisle's workshops are noted for her ability to deliver subject matters in an engaging style and provide simple techniques based on real life e...
9:30 am-
12:30 pm
Pro Workshop: Avoid Failure: Implement Proven Customer Service Delivery Strategies
Pro Workshop: Avoid Failure: Implement Proven Customer Service Delivery Strategies
Brian Warrener, Hospitality Professor - Johnson & Wales University
Workshop
Mistakes are expensive.  Refunds and comps are just the beginning. Lost customers and the erosion of your reputation are much worse. The best customer service organizations shoot for 100% guest ...
Pro Workshop: Avoid Failure: Implement Proven Customer Service Delivery Strategies
9:30 am - 12:30 pm
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
Mistakes are expensive.  Refunds and comps are just the beginning. Lost customers and the erosion of your reputation are much worse. The best customer service organizations shoot for 100% guest satisfaction and 0% defaults. They are the best because their culture, systems and employees are exceptional enough to allow them to approach these lofty goals. Yet they spend millions of dollars and countless hours fixing customer service failures. They know they won't be perfect and understand the importance of Service Recovery. You should too! In this session, Professor Brian Warrener will examine customer service delivery and the fine art of service recovery, drawing upon the latest scholarship and theory, and examples from organizations that do it best. Warrener will provide attendees wit...
9:30 am-
12:30 pm
Beginner Workshop: Make Your Dream a Reality: Beginner's Guide to Opening a Bar
Beginner Workshop: Make Your Dream a Reality: Beginner's Guide to Opening a Bar
Chris Lenahan, Author/Consultant - Openingabar.com
Tom Walker, Consultant/Operator - Edge Group USA
Niko Alvertos, General Manager - Reign Nightclub
James Silviano, Consultant/Operator - Edge Group USA
Jordan Ruemler, Marketing Director - Splash Bar
Workshop
As increasing numbers of consumers want to dine out, the number of bars and restaurants has skyrocketed from 155,000 about 40 years ago to nearly 960,000 today. But, there’s still room in the ma...
Beginner Workshop: Make Your Dream a Reality: Beginner's Guide to Opening a Bar
9:30 am - 12:30 pm
SPEAKER:
Chris Lenahan

Author/Consultant
Openingabar.com
Tom Walker
Panelist
Consultant/Operator
Edge Group USA
Niko Alvertos
Panelist
General Manager
Reign Nightclub
James Silviano
Panelist
Consultant/Operator
Edge Group USA
Jordan Ruemler
Panelist
Marketing Director
Splash Bar
Description:
As increasing numbers of consumers want to dine out, the number of bars and restaurants has skyrocketed from 155,000 about 40 years ago to nearly 960,000 today. But, there’s still room in the market to make your dream of owning a bar, nightclub or restaurant a reality. Perfect for individuals who are opening, looking to open their first venue or expanding to more locations, this session will cover the nuts and bolts of everything you’ll need to succeed. Working in small groups with an industry consultant, we've compiled a thorough, but easy-to-digest, guide to starting your own business that will help you work towards real life plans for future money making. Everything from blue prints to bar design for fast cash, flow patterns to budgeting best practices, and financial planning to...
9:30 am-
12:30 pm
Pro Workshop: Creating a High-Volume Fresh Cocktail Program with Maximum Impact
Pro Workshop: Creating a High-Volume Fresh Cocktail Program with Maximum Impact
Aaron Gregory Smith, Executive Director - United States Bartenders' Guild
Brittany Chardin, Southeast Regional VP - United States Bartenders' Guild
Jonathan Pogash, Northeast Regional VP - United States Bartenders' Guild
David Nepove, National President - United States Bartenders' Guild
Workshop
The past decade has brought about big innovation behind the bar, mostly lead by the handcrafted and high-quality mixology movement. And since this standard has been set, consumers’ expectations ...
Pro Workshop: Creating a High-Volume Fresh Cocktail Program with Maximum Impact
9:30 am - 12:30 pm
SPEAKER:
Aaron Gregory Smith

Executive Director
United States Bartenders' Guild
Brittany Chardin

Southeast Regional VP
United States Bartenders' Guild
Jonathan Pogash

Northeast Regional VP
United States Bartenders' Guild
David Nepove

National President
United States Bartenders' Guild
Description:
The past decade has brought about big innovation behind the bar, mostly lead by the handcrafted and high-quality mixology movement. And since this standard has been set, consumers’ expectations have been raised. Only so many craft cocktails can be made in an hour; therefore, controls and systems need to be put in place in order to incorporate fresh house-made quality ingredients into a high-volume venue. In this session members of the USBG will ease operators’ worries and explain how to best execute a fresh program in a manner that makes sense to both the operator and the guest. Attendees will leave understanding the nuts and bolts of applying a fresh beverage plan to have the greatest impact on their bar, nightclub or restaurant. The USBG will touch upon the following subject...
9:30 am-
12:30 pm
Pro Workshop: Layers of Loyalty: Create Raving Regulars Who Return Soon and Often
Pro Workshop: Layers of Loyalty: Create Raving Regulars Who Return Soon and Often
Tim Kirkland, CEO - Renegade Hospitality Group
Workshop
In these highly competitive times, it is more important than ever not only to attract new customers, but to hold on to customers and drive loyalty and frequency among those you already possess. Wh...
Pro Workshop: Layers of Loyalty: Create Raving Regulars Who Return Soon and Often
9:30 am - 12:30 pm
SPEAKER:
Tim Kirkland

CEO
Renegade Hospitality Group
Description:
In these highly competitive times, it is more important than ever not only to attract new customers, but to hold on to customers and drive loyalty and frequency among those you already possess. While first time, or “trial” visits can be driven by anything from advertising to location, there are certain effective, tested tools and tactics that can be used to encourage guests to come back soon and often to your bar, nightclub or restaurant.  In this idea-packed session, best-selling author Tim Kirkland will share dozens of impactful suggestions on how to drive brand affinity and guest frequency including: Empower consumers to express themselves through their connection to your brand Establish an open two-way dialogue with consumers through branded social networking ...
9:30 am-
12:30 pm
Pro Workshop: Calculating and Controlling Your Most Important Numbers
Pro Workshop: Calculating and Controlling Your Most Important Numbers
David Scott Peters, President - TheRestaurantExpert.com
Workshop
Operating a hospitality venue has not changed much fundamentally in the past 50 years, but running a profitable one has. In this presentation David Scott Peters, restaurant expert, will show you ...
Pro Workshop: Calculating and Controlling Your Most Important Numbers
9:30 am - 12:30 pm
SPEAKER:
David Scott Peters

President
TheRestaurantExpert.com
Description:
Operating a hospitality venue has not changed much fundamentally in the past 50 years, but running a profitable one has. In this presentation David Scott Peters, restaurant expert, will show you how to manage and control three of your biggest expenses in your venue: food and labor costs. This information-packed session will cover how to look deeper into these costs to take back control of your checking account and improve the bottom line to become a more profitable restaurant. Following the systems he teaches, you will be able to: Make more money with the menu you currently have Turn the product on your shelves into cash in the bank Find your restaurant’s true costs by category and then lower them Cost out your recipes so that you make money on every menu item ...
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