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CONFERENCES// SCHEDULE

Customer Experience & Liability

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30
Mon
March 30, 2015
10:00am - 5:00pm
10:00am
10:00 am-
10:50 am
The Audio & Visual Experience
Neil Kull, Co-Founder/Designer - Ronin Design Studio
Matty Olsen, Owner - TKO
Jeff Henry, Indepedent Consultant & Former Director of Operations - Light Group
Breakout Session
Creating the perfect nightlife experience is more than just great drinks and hospitality; you need the right ambiance! This panel of audio and visual experts will leave attendees with proven tacti...
The Audio & Visual Experience
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Neil Kull
Moderator
Co-Founder/Designer
Ronin Design Studio
Matty Olsen
Panelist
Owner
TKO
Jeff Henry
Panelist
Indepedent Consultant & Former Director of Operations
Light Group
Description:
Creating the perfect nightlife experience is more than just great drinks and hospitality; you need the right ambiance! This panel of audio and visual experts will leave attendees with proven tactics to create that wow effect for customers. Learn about new technology available to operators in order to increase energy and create the perfect nightlife experience for your guests.
2:10pm
2:10 pm-
3:00 pm
Protect Yourself Against Dram Shop Issues
Randy Durnal, CEO - Alcohol Management Services, Inc.
Lauren Tyson, CEO/Founder - Liquor License Advisor
Breakout Session
Owning a nightclub or bar is a dream for many. But when over-service, sales to minors, or violence occurs a lawsuit is a real threat—even if you’re not in a “dram shop” state. One mistake ...
Protect Yourself Against Dram Shop Issues
Customer Experience & Liability
2:10 pm - 3:00 pm
SPEAKER:
Randy Durnal

CEO
Alcohol Management Services, Inc.
Lauren Tyson

CEO/Founder
Liquor License Advisor
Description:
Owning a nightclub or bar is a dream for many. But when over-service, sales to minors, or violence occurs a lawsuit is a real threat—even if you’re not in a “dram shop” state. One mistake is all it takes. Providing useful information and tips for safeguarding your venues, Durnal and Tyson will share how you can be sued, and how attorneys pursue and defend a liquor license in court. You’ll learn proven methods to prevent and mitigate lawsuits. 
3:10pm
3:10 pm-
4:00 pm
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Daniel Nelson, Adjunct Professor - College of Southern Nevada
Breakout Session
Where do I find the affordable entertainment I need? What are the roles of artist, agent, manager, and buyer/venue manager in the nightlife entertainment industry?  In this session attendees will...
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Customer Experience & Liability
3:10 pm - 4:00 pm
SPEAKER:
Daniel Nelson

Adjunct Professor
College of Southern Nevada
Description:
Where do I find the affordable entertainment I need? What are the roles of artist, agent, manager, and buyer/venue manager in the nightlife entertainment industry?  In this session attendees will discover standards and practices in regards to the booking and management of professional commercial talent.  Learn what is negotiable, what strategies will help you save money and discuss contracting, booking, scheduling, and marketing.
4:10pm
4:10 pm-
5:00 pm
Converting Customers Into Bottle Service Clients
Michael Georgopoulos, Partner - RMD Group
Dave Renzella, Partner - RMD Group
Jason Mitchell, Director of VIP Operations - FLUXX Nightclub
Pablo Aguilar, Director of Nightlife - RMD Group
Breakout Session
What is the crucial element you can provide guests to convert general admission customers to bottle service clients? The answer is: a memorable customer experience. The world’s most successful ...
Converting Customers Into Bottle Service Clients
Customer Experience & Liability
4:10 pm - 5:00 pm
SPEAKER:
Michael Georgopoulos

Partner
RMD Group
Dave Renzella

Partner
RMD Group
Jason Mitchell

Director of VIP Operations
FLUXX Nightclub
Pablo Aguilar

Director of Nightlife
RMD Group
Description:
What is the crucial element you can provide guests to convert general admission customers to bottle service clients? The answer is: a memorable customer experience. The world’s most successful nightclubs are those that successfully and consistently create the best and most memorable experiences for their guests. Join RMD Group as they provide the tips and strategies that will ensure you are converting general admission customers into bottle service clients and are building lasting relationships with these important guests.
31
Tue
March 31, 2015
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
The Latest & Greatest Technology for Your Venue
Lance Craig, Director of Business Development - UrVenue
Alex Enes, Director of Operations - Light Group
Bjorn Wallman, Founder & CEO - Once Interactive
Breakout Session
The industry is constantly evolving and new technology is a great tool to heighten the experience in your bar, restaurant or nightclub. This expert panel will walk and talk you through some of the...
The Latest & Greatest Technology for Your Venue
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Lance Craig
Moderator
Director of Business Development
UrVenue
Alex Enes
Panelist
Director of Operations
Light Group
Bjorn Wallman
Panelist
Founder & CEO
Once Interactive
Description:
The industry is constantly evolving and new technology is a great tool to heighten the experience in your bar, restaurant or nightclub. This expert panel will walk and talk you through some of the best new and proven technology platforms to help you get a grip on your $$, staff, marketing and production of your establishment. From the smallest to biggest venue, get secrets from these industry insiders to help your venue grow.
2:00pm
2:00 pm-
2:50 pm
Nightclub Security & Safety Trends for 2015
Kim Schioldan, Cheif Security & Compliance Officer - Hakkasan Group
Alan W. Zajic, Principal - AWZ Consulting
Devin Ballard, Captain - Las Vegas Metropolitan Police Department
Breakout Session
Covering the latest trends and issues facing nightclubs in the area of guest safety and security, these industry experts will walk attendees through everything they need to know. They’ll cover t...
Nightclub Security & Safety Trends for 2015
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Kim Schioldan

Cheif Security & Compliance Officer
Hakkasan Group
Alan W. Zajic

Principal
AWZ Consulting
Devin Ballard

Captain
Las Vegas Metropolitan Police Department
Description:
Covering the latest trends and issues facing nightclubs in the area of guest safety and security, these industry experts will walk attendees through everything they need to know. They’ll cover those trending and recurring issues involved in managing social behavior, deterring illegal drug use, E-cigarette use, preventing prostitution, reducing altercations, investigation of use of force incidents and security accepting tips inside nightclub venues. Recent court cases and incidents will be discussed to include mitigation solutions.
3:00pm
3:00 pm-
3:50 pm
Protect Your Liquor License & Reduce Risk
Tara Paster, President - Paster Training, Inc.
James Egbert, Attorney at Law - Egbert & Barnes, P.C.
Breakout Session
No one wants to be the problem bar! Therefore, owners need to know how to create a fun, exciting, and safe establishment for all community members. Training is a basic fundamental requirement that...
Protect Your Liquor License & Reduce Risk
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Tara Paster

President
Paster Training, Inc.
James Egbert

Attorney at Law
Egbert & Barnes, P.C.
Description:
No one wants to be the problem bar! Therefore, owners need to know how to create a fun, exciting, and safe establishment for all community members. Training is a basic fundamental requirement that should be in place to prevent alcohol-related incidents. Attendees will understand how to establish responsible practices for serving and selling beverages, reduce risks behind the bar and create proper documentation to avoid fines or loss of liquor license.  
4:00pm
4:00 pm-
4:50 pm
Secrets to a Successful Nightclub Design
John Sofio, Founder/President - Built
Breakout Session
During this action-packed session John Sofio will reveal the five elements of design that are critical to successful nightclub venues. Sofio’s secrets have been developed over the past ten years...
Secrets to a Successful Nightclub Design
Customer Experience & Liability
4:00 pm - 4:50 pm
SPEAKER:
John Sofio

Founder/President
Built
Description:
During this action-packed session John Sofio will reveal the five elements of design that are critical to successful nightclub venues. Sofio’s secrets have been developed over the past ten years and he has consistently used them throughout successful properties. This invaluable information is crucial to anyone contemplating a nightclub project or currently operating a nightclub business. Having designed and built major nightclub venues in Los Angeles, Sofio will reveal his trade secrets exclusively to Nightclub & Bar Show attendees.
1
Wed
April 1, 2015
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Enhance the Customer Experience: Bartending as Entertainment
Shane Markley, Bartender - Dusk Nightclub at Caesars Palace
Breakout Session
Flair bartending is the practice of bartenders entertaining guests or audiences with the manipulation of bar tools and liquor bottles in tricky, dazzling ways.  This seminar is certain to show ad...
Enhance the Customer Experience: Bartending as Entertainment
Customer Experience & Liability
1:00 pm - 1:50 pm
SPEAKER:
Shane Markley

Bartender
Dusk Nightclub at Caesars Palace
Description:
Flair bartending is the practice of bartenders entertaining guests or audiences with the manipulation of bar tools and liquor bottles in tricky, dazzling ways.  This seminar is certain to show advantageous bartenders the benefits of working flair and how it can increase business, duration of stay, and customer experience.
2:00pm
2:00 pm-
2:50 pm
Get Your Customers Dancing! Creating Music Moments
Omar Galeano, Music Director - TAO, LAVO, TAO Beach
No one wants to sit in a silent bar, or worse a bar with a terrible sound system or DJ. An epic customer experience is in large part due to the quality of music played. Operators must carefully se...
Get Your Customers Dancing! Creating Music Moments
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Omar Galeano

Music Director
TAO, LAVO, TAO Beach
Description:
No one wants to sit in a silent bar, or worse a bar with a terrible sound system or DJ. An epic customer experience is in large part due to the quality of music played. Operators must carefully select the type of music is right for their clientele. The music chosen should create a vibe that becomes a lasting extension of the overall brand.  Here music authorities, Galeano and Lema will discuss the best methods of music management in order for operators to make the best choices for their venue.  
3:00pm
3:00 pm-
3:50 pm
Fantasy vs. Reality…The Real Customer Experience
Jeff Levy, Owner/Executive Director - SCR & New Jersey Hospitality and Entertainment Association
Breakout Session
Outlining the perfect guest experience, Jeff Levy, will help attendees to identify who their customers are, how to target them and how to keep them happy and, of course, coming back for more. In t...
Fantasy vs. Reality…The Real Customer Experience
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Jeff Levy

Owner/Executive Director
SCR & New Jersey Hospitality and Entertainment Association
Description:
Outlining the perfect guest experience, Jeff Levy, will help attendees to identify who their customers are, how to target them and how to keep them happy and, of course, coming back for more. In this ‘revealing’ session, attendees will learn how to make all of their guests fantasies come true by offering an optimal ambiance, the right entertainment and excellent service.  
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