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CONFERENCES// SCHEDULE

Customer Experience & Liability

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30
Mon
March 30, 2015
10:00am - 5:00pm
10:00am
10:00 am-
10:50 am
The Audio & Visual Experience
The Audio & Visual Experience
Neil Kull, Co-Founder/Designer - Ronin Design Studio
Matty Olsen, Owner - TKO
Jeff Henry, Indepedent Consultant & Former Director of Operations - Light Group
Danny Perdue, Independent Consultant
Breakout Session
The Audio & Visual Experience
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Neil Kull
Moderator
Co-Founder/Designer
Ronin Design Studio
Matty Olsen
Panelist
Owner
TKO
Jeff Henry
Panelist
Indepedent Consultant & Former Director of Operations
Light Group
Danny Perdue
Panelist
Independent Consultant
Description:
2:10pm
2:10 pm-
3:00 pm
Protect Yourself Against Dram Shop Issues
Protect Yourself Against Dram Shop Issues
Randy Durnal, CEO - Alcohol Management Services, Inc.
Lauren Tyson, CEO/Founder - Liquor License Advisor
Breakout Session
Protect Yourself Against Dram Shop Issues
Customer Experience & Liability
2:10 pm - 3:00 pm
SPEAKER:
Randy Durnal

CEO
Alcohol Management Services, Inc.
Lauren Tyson

CEO/Founder
Liquor License Advisor
Description:
3:10pm
3:10 pm-
4:00 pm
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Daniel Nelson, Adjunct Professor - College of Southern Nevada
Breakout Session
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Customer Experience & Liability
3:10 pm - 4:00 pm
SPEAKER:
Daniel Nelson

Adjunct Professor
College of Southern Nevada
Description:
4:10pm
4:10 pm-
5:00 pm
Converting Customers Into Bottle Service Clients
Converting Customers Into Bottle Service Clients
Michael Georgopoulos, Partner - RMD Group
Dave Renzella, Partner - RMD Group
Jason Mitchell, Director of VIP Operations - FLUXX Nightclub
Pablo Aguilar, Director of Nightlife - RMD Group
Breakout Session
Converting Customers Into Bottle Service Clients
Customer Experience & Liability
4:10 pm - 5:00 pm
SPEAKER:
Michael Georgopoulos

Partner
RMD Group
Dave Renzella

Partner
RMD Group
Jason Mitchell

Director of VIP Operations
FLUXX Nightclub
Pablo Aguilar

Director of Nightlife
RMD Group
Description:
31
Tue
March 31, 2015
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
Nightclub Security & Safety Trends for 2015
Nightclub Security & Safety Trends for 2015
Kim Schioldan, Cheif Security & Compliance Officer - Hakkasan Group
Alan W. Zajic, Principal - AWZ Consulting
Breakout Session
Nightclub Security & Safety Trends for 2015
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Kim Schioldan

Cheif Security & Compliance Officer
Hakkasan Group
Alan W. Zajic

Principal
AWZ Consulting
Description:
2:00pm
2:00 pm-
2:50 pm
The Latest & Greatest Technology for Your Venue
The Latest & Greatest Technology for Your Venue
Lance Craig, Director of Business Development - UrVenue
Alex Enes, Director of Daylife/Nightlife - Wynn Las Vegas
Bjorn Wallman, Founder & CEO - Once Interactive
Breakout Session
The Latest & Greatest Technology for Your Venue
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Lance Craig
Moderator
Director of Business Development
UrVenue
Alex Enes
Panelist
Director of Daylife/Nightlife
Wynn Las Vegas
Bjorn Wallman
Panelist
Founder & CEO
Once Interactive
Description:
3:00pm
3:00 pm-
3:50 pm
Protect Your Liquor License & Reduce Risk
Protect Your Liquor License & Reduce Risk
Tara Paster, President - Paster Training, Inc.
James Egbert, Attorney at Law - Egbert & Barnes, P.C.
Breakout Session
Protect Your Liquor License & Reduce Risk
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Tara Paster

President
Paster Training, Inc.
James Egbert

Attorney at Law
Egbert & Barnes, P.C.
Description:
4:00pm
4:00 pm-
4:50 pm
Secrets to a Successful Nightclub Design
Secrets to a Successful Nightclub Design
John Sofio, Founder/President - Built
Breakout Session
Secrets to a Successful Nightclub Design
Customer Experience & Liability
4:00 pm - 4:50 pm
SPEAKER:
John Sofio

Founder/President
Built
Description:
1
Wed
April 1, 2015
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Enhance the Customer Experience: Bartending as Entertainment
Enhance the Customer Experience: Bartending as Entertainment
Shane Markley, Bartender - Dusk Nightclub at Caesars Palace
Enhance the Customer Experience: Bartending as Entertainment
Customer Experience & Liability
1:00 pm - 1:50 pm
SPEAKER:
Shane Markley

Bartender
Dusk Nightclub at Caesars Palace
Description:
2:00pm
2:00 pm-
2:50 pm
Get Your Customers Dancing! Creating Music Moments
Get Your Customers Dancing! Creating Music Moments
Omar Galeano, Music Director - TAO, LAVO, TAO Beach
Get Your Customers Dancing! Creating Music Moments
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Omar Galeano

Music Director
TAO, LAVO, TAO Beach
Description:
3:00pm
3:00 pm-
3:50 pm
Fantasy vs. Reality…The Real Customer Experience
Fantasy vs. Reality…The Real Customer Experience
Jeff Levy, Owner - Strip Club Rescue
Breakout Session
Fantasy vs. Reality…The Real Customer Experience
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Jeff Levy

Owner
Strip Club Rescue
Description:
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