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CONFERENCES// SCHEDULE

Customer Experience & Liability

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30
Mon
March 30, 2015
10:00am - 5:00pm
10:00am
10:00 am-
10:50 am
The Audio & Visual Experience
Neil Kull, Co-Founder/Designer - Ronin Design Studio
Matty Olsen, Owner - TKO
Jeff Henry, Indepedent Consultant & Former Director of Operations - Light Group
Breakout Session
The Audio & Visual Experience
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Neil Kull
Moderator
Co-Founder/Designer
Ronin Design Studio
Matty Olsen
Panelist
Owner
TKO
Jeff Henry
Panelist
Indepedent Consultant & Former Director of Operations
Light Group
Description:
2:10pm
2:10 pm-
3:00 pm
Protect Yourself Against Dram Shop Issues
Randy Durnal, CEO - Alcohol Management Services, Inc.
Lauren Tyson, CEO/Founder - Liquor License Advisor
Breakout Session
Owning a nightclub or bar is a dream for many. But when over-service, sales to minors, or violence occur, a lawsuit is a real threat—even if you’re not in a “dram shop” state. One mistake ...
Protect Yourself Against Dram Shop Issues
Customer Experience & Liability
2:10 pm - 3:00 pm
SPEAKER:
Randy Durnal

CEO
Alcohol Management Services, Inc.
Lauren Tyson

CEO/Founder
Liquor License Advisor
Description:
Owning a nightclub or bar is a dream for many. But when over-service, sales to minors, or violence occur, a lawsuit is a real threat—even if you’re not in a “dram shop” state. One mistake is all it takes. In this session you’ll learn how you can be sued, and how attorneys pursue and defend a liquor license in court. You’ll learn proven methods to prevent and mitigate lawsuits. Durnal and Tyson are qualified expert witnesses who testify on standard of care. They will share useful information and tips for safeguarding your business.
3:10pm
3:10 pm-
4:00 pm
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Daniel Nelson, Adjunct Professor - College of Southern Nevada
Breakout Session
Where do I find the affordable entertainment I need? What are the roles of artist, agent, manager, and buyer/venue manager in the nightclub entertainment industry?  In this session attendees will...
Can’t Afford Big Budget DJs? Entertainment Management Strategies
Customer Experience & Liability
3:10 pm - 4:00 pm
SPEAKER:
Daniel Nelson

Adjunct Professor
College of Southern Nevada
Description:
Where do I find the affordable entertainment I need? What are the roles of artist, agent, manager, and buyer/venue manager in the nightclub entertainment industry?  In this session attendees will discover standards and practices as regards the booking and management of professional commercial talent.  Learn what is negotiable, what strategies will help you save money and discuss contracting, booking, scheduling, and marketing.
4:10pm
4:10 pm-
5:00 pm
Converting Customers Into Bottle Service Clients
Michael Georgopoulos, Partner - RMD Group
Dave Renzella, Partner - RMD Group
Jason Mitchell, Director of VIP Operations - FLUXX Nightclub
Pablo Aguilar, Director of Nightlife - RMD Group
Breakout Session
What is the most crucial element you can provide guests to convert general admission customers to bottle service clients? The answer is: a memorable customer experience. The world’s most succes...
Converting Customers Into Bottle Service Clients
Customer Experience & Liability
4:10 pm - 5:00 pm
SPEAKER:
Michael Georgopoulos

Partner
RMD Group
Dave Renzella

Partner
RMD Group
Jason Mitchell

Director of VIP Operations
FLUXX Nightclub
Pablo Aguilar

Director of Nightlife
RMD Group
Description:
What is the most crucial element you can provide guests to convert general admission customers to bottle service clients? The answer is: a memorable customer experience. The world’s most successful nightclubs are those that successfully and consistently create the best and most memorable experiences for their guests. They also have the keen ability to convert a general admission customer into a regular bottle service client.  Join RMD Group as they provide the tips and strategies that will ensure you are converting GA customers into bottle service clients and are building lasting relationships with guests.
31
Tue
March 31, 2015
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
The Latest & Greatest Technology for Your Venue
Lance Craig, Director of Business Development - UrVenue
Alex Enes, Director of Daylife/Nightlife - Wynn Las Vegas
Bjorn Wallman, Founder & CEO - Once Interactive
Michael Fuller, Owner - Lucky Foo's Restaurant & Bar
Breakout Session
The industry is constantly evolving and new technology is great tool to heighten the experience in your bar, restaurant and nightclub. This expert panel will walk and talk you through some of the ...
The Latest & Greatest Technology for Your Venue
Customer Experience & Liability
10:00 am - 10:50 am
SPEAKER:
Lance Craig
Moderator
Director of Business Development
UrVenue
Alex Enes
Panelist
Director of Daylife/Nightlife
Wynn Las Vegas
Bjorn Wallman
Panelist
Founder & CEO
Once Interactive
Michael Fuller

Owner
Lucky Foo's Restaurant & Bar
Description:
The industry is constantly evolving and new technology is great tool to heighten the experience in your bar, restaurant and nightclub. This expert panel will walk and talk you through some of the best new and proven technology platforms to help you get a grip on your $$, staff, marketing and production of your establishment. From the smallest to biggest venue get tips from the panel that uses this technology daily and even few secrets from industry insiders to help your venue grow revenue.
2:00pm
2:00 pm-
2:50 pm
Nightclub Security & Safety Trends for 2015
Kim Schioldan, Cheif Security & Compliance Officer - Hakkasan Group
Alan W. Zajic, Principal - AWZ Consulting
Breakout Session
Cover the latest trends and issues facing nightclubs in the areas of guest safety and security, Al Zajic and Kim Schioldan will walk attendees thought everything they need to know. They’ll cover...
Nightclub Security & Safety Trends for 2015
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Kim Schioldan

Cheif Security & Compliance Officer
Hakkasan Group
Alan W. Zajic

Principal
AWZ Consulting
Description:
Cover the latest trends and issues facing nightclubs in the areas of guest safety and security, Al Zajic and Kim Schioldan will walk attendees thought everything they need to know. They’ll cover those trending and recurring issues involved in managing social behavior, deterring illegal drug use, E-cigarette use, preventing prostitution, reducing altercations, investigation of use of force incidents and security accepting tips inside nightclub venues. Recent court cases and incidents will be discussed to include mitigation solutions.
3:00pm
3:00 pm-
3:50 pm
Protect Your Liquor License & Reduce Risk
Tara Paster, President - Paster Training, Inc.
James Egbert, Attorney at Law - Egbert & Barnes, P.C.
Breakout Session
No one wants to be the problem bar! Therefore, owners need to know how to create a plan for a fun, exciting, and safe establishment for all community members.  Learn important steps to take to pr...
Protect Your Liquor License & Reduce Risk
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Tara Paster

President
Paster Training, Inc.
James Egbert

Attorney at Law
Egbert & Barnes, P.C.
Description:
No one wants to be the problem bar! Therefore, owners need to know how to create a plan for a fun, exciting, and safe establishment for all community members.  Learn important steps to take to protect your license are documentation and monitoring. One of the best ways to reduce risk is to cross train all employees. Training is a basic fundamental requirement that should be in place to prevent alcohol-related incidents. Attendees will understand how to establish responsible practices for serving and selling beverages, reduce risks behind the bar and create proper documentation to avoid fines or loss of liquor license.  
4:00pm
4:00 pm-
4:50 pm
Secrets to a Successful Nightclub Design
John Sofio, Founder/President - Built
Breakout Session
During this action-packed session John Sofio will reveal the 5 elements of design that are critical to successful nightclub venues. Sofio’s secrets have been developed over the past 10 years and...
Secrets to a Successful Nightclub Design
Customer Experience & Liability
4:00 pm - 4:50 pm
SPEAKER:
John Sofio

Founder/President
Built
Description:
During this action-packed session John Sofio will reveal the 5 elements of design that are critical to successful nightclub venues. Sofio’s secrets have been developed over the past 10 years and he has consistently used them throughout successful nightclub venues. This invaluable information is crucial to anyone contemplating a nightclub project or currently operating a nightclub business. Having designed and built major nightclub venues in Los Angeles, Sofio will reveal his trade secrets exclusively to the nightclub and bar show attendees.
1
Wed
April 1, 2015
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Enhance the Customer Experience: Bartending as Entertainment
Shane Markley, Bartender - Dusk Nightclub at Caesars Palace
Breakout Session
Flair bartending is the practice of bartenders entertaining guests or audiences with the manipulation of bar tools and liquor bottles in tricky, dazzling ways.  The purpose of this seminar is to ...
Enhance the Customer Experience: Bartending as Entertainment
Customer Experience & Liability
1:00 pm - 1:50 pm
SPEAKER:
Shane Markley

Bartender
Dusk Nightclub at Caesars Palace
Description:
Flair bartending is the practice of bartenders entertaining guests or audiences with the manipulation of bar tools and liquor bottles in tricky, dazzling ways.  The purpose of this seminar is to show people the advantages of Working Flair and how it can increase business, customer duration of stay, and DPP. 
2:00pm
Get Your Customers Dancing! Creating Music Moments
Customer Experience & Liability
2:00 pm - 2:50 pm
SPEAKER:
Omar Galeano

Music Director
TAO, LAVO, TAO Beach
Description:
3:00pm
3:00 pm-
3:50 pm
Fantasy vs. Reality…The Real Customer Experience
Jeff Levy, Owner/Executive Director - SCR & New Jersey Hospitality and Entertainment Association
Breakout Session
During this informative session, attendees will learn the inner workings of a gentlemen’s club customer and why they are attracted to the industry. Attendees will understand why the spending pat...
Fantasy vs. Reality…The Real Customer Experience
Customer Experience & Liability
3:00 pm - 3:50 pm
SPEAKER:
Jeff Levy

Owner/Executive Director
SCR & New Jersey Hospitality and Entertainment Association
Description:
During this informative session, attendees will learn the inner workings of a gentlemen’s club customer and why they are attracted to the industry. Attendees will understand why the spending pattern of their customers and why champagne and cognac are the best sellers at gentlemen’s clubs. The overall customer experience at a successful will be explained during this session.
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