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CONFERENCES// SCHEDULE

Operations & Management

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24
Mon
March 24, 2014
10:00am - 5:00pm
10:00am
10:00 am-
10:50 am
Costing and Pricing Strategies Behind the Bar
Costing and Pricing Strategies Behind the Bar
Brian Warrener, Hospitality Professor - Johnson & Wales University
Breakout Session
Today’s customer prefers high quality ingredients mixed by highly skilled practitioners. Meeting the expectations of these customers means that the drinks you serve are more expensive to mix. ...
Costing and Pricing Strategies Behind the Bar
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
Today’s customer prefers high quality ingredients mixed by highly skilled practitioners. Meeting the expectations of these customers means that the drinks you serve are more expensive to mix. Understanding exactly how much those drinks cost and how much you should sell them for is critical to success. Professor Brian Warrener provides you with a simple and effective method to properly cost the drinks you offer, how to use these costs to price them properly and more.
2:10pm
2:10 pm-
3:00 pm
Control Freak: Understand Inventory Control and Pour Cost
Control Freak: Understand Inventory Control and Pour Cost
Kenneth Scholl, Mentor - SCORE
Breakout Session
Controlling your cost and investing time into your beverage program are essentials when attempting to maximize your bottom line. No matter the size of your venue, profitability depends on your abi...
Control Freak: Understand Inventory Control and Pour Cost
Operations & Mgmt
2:10 pm - 3:00 pm
SPEAKER:
Kenneth Scholl

Mentor
SCORE
Description:
Controlling your cost and investing time into your beverage program are essentials when attempting to maximize your bottom line. No matter the size of your venue, profitability depends on your ability to keep costs low. The unfortunate truth is that most bars are missing 25% of their liquor, beer and wine profits due to high risk of shrinkage with bartenders over pouring liquor, cash skimming and product theft which is inevitable. In this session, learn how to analyze and control beverage costs and sales.
3:10pm
3:10 pm-
4:00 pm
Hiring for Success
Hiring for Success
Brian Warrener, Hospitality Professor - Johnson & Wales University
Breakout Session
The key to a great operation is consistently delivering great service. You know that consistently delivering great service requires constant effort on the parts of managers and staff.  So you wo...
Hiring for Success
Operations & Mgmt
3:10 pm - 4:00 pm
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
The key to a great operation is consistently delivering great service. You know that consistently delivering great service requires constant effort on the parts of managers and staff.  So you work diligently training, observing, correcting and coaching and some of your employees still don’t deliver. The problem may not rest in your ability to manage but in your ability to hire. Professor Brian Warrener will present some of the leading research on the personality traits of great servers and provide a practical approach to understanding and identifying them in the hiring process.
4:10pm
4:10 pm-
5:00 pm
Motivating Employees to Drive Revenue
Motivating Employees to Drive Revenue
Cheldin Rumer, CEO/Executive Producer - i-g creative
Breakout Session
One of the easiest and yet most forgotten ways to gain revenue is by utilizing your own employees as a sales force. When promoting an event, you typically focus on your business' social media, pre...
Motivating Employees to Drive Revenue
Operations & Mgmt
4:10 pm - 5:00 pm
SPEAKER:
Cheldin Rumer

CEO/Executive Producer
i-g creative
Description:
One of the easiest and yet most forgotten ways to gain revenue is by utilizing your own employees as a sales force. When promoting an event, you typically focus on your business' social media, press contacts, and advertisements. What many venue owners do not realize is that their employees are their biggest promoters. Every person working for you has their own social media sites and networks. Your audience will trust a friend before they trust a business. Having your employees deliver your venue's message to their own communities will aid you in building an authentic following through quality third party endorsements. 
25
Tue
March 25, 2014
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
The Most Important Decisions are the First Ones
The Most Important Decisions are the First Ones
John Sofio, Founder/President - Built
Breakout Session
Proper budgeting and planning is critical to the success of a nightclub project. It is imperative that the proposed design of the project meets expected budgets from the start. The complex interac...
The Most Important Decisions are the First Ones
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
John Sofio

Founder/President
Built
Description:
Proper budgeting and planning is critical to the success of a nightclub project. It is imperative that the proposed design of the project meets expected budgets from the start. The complex interaction between required trades can be simplified through a process of Schematic Design Budgeting taken through Design Development Budgeting, and, finally, Construction Budgeting. This process will be thoroughly discussed as well as simplified to be readily used in any nightclub project.
2:00pm
2:00 pm-
2:50 pm
Management Numbers and Operational Insights
Management Numbers and Operational Insights
Cedric Smith, Senior Director of On –Premise Trade Marketing - Anheuser-Busch
CJ Watson, Vice President of Category Leadership - Anheuser-Busch
Breakout Session
Learn how Anheuser-Busch leverages the latest analytics along with research. Anheuser-Busch’s analytics have helped owners take advantage of latest trends and innovations. These owners have beco...
Management Numbers and Operational Insights
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
Cedric Smith

Senior Director of On –Premise Trade Marketing
Anheuser-Busch
CJ Watson

Vice President of Category Leadership
Anheuser-Busch
Description:
Learn how Anheuser-Busch leverages the latest analytics along with research. Anheuser-Busch’s analytics have helped owners take advantage of latest trends and innovations. These owners have become experts in driving premium, and above premium assortments and have become the elite that are deemed today by investors as “winning retailers”. Please join us to find out how venues are leveraging YPBA (Your Balanced Portfolio Approach), tactics and strategies to grow share of their beverage segments within their competitive landscape.
3:00pm
3:00 pm-
3:50 pm
Mistakes Every Manager Must Avoid
Mistakes Every Manager Must Avoid
Howard Weiss, Regional Director of Nightlife Strategy & Development - Caesars Entertainment
Breakout Session
Most managers, especially new ones, are not prepared for the job. This is because they are used to being an individual contributor and not responsible for others. The most challenging task in life...
Mistakes Every Manager Must Avoid
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Howard Weiss

Regional Director of Nightlife Strategy & Development
Caesars Entertainment
Description:
Most managers, especially new ones, are not prepared for the job. This is because they are used to being an individual contributor and not responsible for others. The most challenging task in life is working with other people. As a manager, your role is to engage with your team, make sure everyone knows what needs to be done and ensure they are actually getting it done. Work towards being a leader not a manager. In this session we will discuss the downfalls of many managers and how to correct them.
4:00pm
4:00 pm-
4:50 pm
Time is Money! Manage It Effectively
Time is Money! Manage It Effectively
David Wachs, Director of Beverage Operations - Sapphire and Sapphire Pool and Dayclub
Breakout Session
As owners, managers and employees, we are constantly challenged with completing multiple tasks with a never ending workload. How do we find the time to do all that we do? Can we do it more effecti...
Time is Money! Manage It Effectively
Operations & Mgmt
4:00 pm - 4:50 pm
SPEAKER:
David Wachs

Director of Beverage Operations
Sapphire and Sapphire Pool and Dayclub
Description:
As owners, managers and employees, we are constantly challenged with completing multiple tasks with a never ending workload. How do we find the time to do all that we do? Can we do it more effectively and efficiently with a constant eye on cost control and revenue building? In this session, we will focus on being proactive and efficient in your approach to operations, creating a sense of urgency that will be contagious to all and ways to empower your key staff members to help take some of the pressure off of you.
26
Wed
March 26, 2014
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Technology Makes the Bar Go Round
Technology Makes the Bar Go Round
Bjorn Wallman, Founder & CEO - Once Interactive
David Long, Director of Security - TAO Group
Lance Craig, Director of Business Development - UrVenue
Alex Enes, Director of Daylife/Nightlife - Wynn Las Vegas
Breakout Session
Technology moves like the speed of light; how do you keep up? What is the right solution for your establishment? This session will discuss everything you need to make your venue a success from a t...
Technology Makes the Bar Go Round
Operations & Mgmt
1:00 pm - 1:50 pm
SPEAKER:
Bjorn Wallman
Moderator
Founder & CEO
Once Interactive
David Long
Panelist
Director of Security
TAO Group
Lance Craig
Panelist
Director of Business Development
UrVenue
Alex Enes
Panelist
Director of Daylife/Nightlife
Wynn Las Vegas
Description:
Technology moves like the speed of light; how do you keep up? What is the right solution for your establishment? This session will discuss everything you need to make your venue a success from a technical and online stand point. We will talk about the different alternatives when it comes to guest-lists, VIP reservations, tickets and how you can best manage your venue entrance. We will also discuss different types of software and how to integrate it with your online presence.
2:00pm
2:00 pm-
2:50 pm
Keeping Rockstar Employees
Keeping Rockstar Employees
Tom Mirisola, General Manager - Oceans 234
Breakout Session
It is rare that the rockstar employee just walks through your door; you must develop your own.  Retaining the rockstar employee has everything to do with consistency. For Tom Mirisola, retaining ...
Keeping Rockstar Employees
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
Tom Mirisola

General Manager
Oceans 234
Description:
It is rare that the rockstar employee just walks through your door; you must develop your own.  Retaining the rockstar employee has everything to do with consistency. For Tom Mirisola, retaining an extraordinary employee has always been easy. As long as consistent training, clear expectations, and instant discipline are maintained all employees are consistently happy. Learn from a seasoned industry professional on how to acquire and retain grade-A employees by way of key core values, hospitality, quality and attention.
3:00pm
3:00 pm-
3:50 pm
The Affordable Care Act: How it Could Affect Your Bottom Line
The Affordable Care Act: How it Could Affect Your Bottom Line
David T. Denney, Founder - FoodBevLaw.com
Breakout Session
The Affordable Care Act (“Obamacare”) has caused confusion for many.  2014 is the year in which businesses must determine whether they are subject to the Act, and if so, to whom they must off...
The Affordable Care Act: How it Could Affect Your Bottom Line
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
David T. Denney

Founder
FoodBevLaw.com
Description:
The Affordable Care Act (“Obamacare”) has caused confusion for many.  2014 is the year in which businesses must determine whether they are subject to the Act, and if so, to whom they must offer health insurance. Uncertainty has made it extremely difficult to prepare for the January 1, 2015, implementation date.  Operators must understand what compliance means for them, and how it could impact their bottom line.  Attorney David Denney, whose law practice focuses on the hospitality industry, will discuss how to determine whether you are required to offer health insurance, the penalties for noncompliance, and the costs associated with finding and implementing a compliant plan.
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