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CONFERENCES// SCHEDULE

Operations & Management

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30
Mon
March 30, 2015
10:00am - 5:00pm
10:00am
10:00 am-
10:50 am
Maximizing Revenue Through Strategic Use of Technology
Bob Cooney, Chief Operating Officer - Buzztime
Breakout Session
Venues big and small across the country are employing and benefiting from the latest technology in the hospitality industry. From improving operational efficiencies (such as table-side ordering, m...
Maximizing Revenue Through Strategic Use of Technology
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Bob Cooney

Chief Operating Officer
Buzztime
Description:
Venues big and small across the country are employing and benefiting from the latest technology in the hospitality industry. From improving operational efficiencies (such as table-side ordering, menuing and payment), to brand-enhancing experiential entertainment (such as interactive games, casinos and live events), tablets are here to stay. Bob Cooney will cover all aspects of tablet technology in the nightclub and bar space. 
2:10pm
2:10 pm-
3:00 pm
Retain Super Stars to Boost Sales
Bob Brown, President - Bob Brown Service Solutions
Breakout Session
Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics to build accomplished players. Great coaching honors and maximizes the unique talent...
Retain Super Stars to Boost Sales
Operations & Mgmt
2:10 pm - 3:00 pm
SPEAKER:
Bob Brown

President
Bob Brown Service Solutions
Description:
Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics to build accomplished players. Great coaching honors and maximizes the unique talents of your people. Attendees will understand how to establish your credibility, lower your stress and power up your team's performance.  In this fast moving, power-packed interactive session —learn the same techniques Bob uses to help such service icons Disney, Nordstrom, Ritz Carlton and Caesar's Entertainment.  You'll learn how to set the Stage for Success, be a Subject Matter Expert and more.
3:10pm
3:10 pm-
4:00 pm
Inventory Misconceptions that Plague Owners
William Fanning, Editor-In-Cheif/Creator - Bar & Restaurant Magazine/The Bar & Restaurant Exchange (theBRX.com)
Breakout Session
Inventory is one of the most common administrative activities in the service industry today, yet it is completely misused by the vast majority of venues. ​Learn the primary misconceptions rega...
Inventory Misconceptions that Plague Owners
Operations & Mgmt
3:10 pm - 4:00 pm
SPEAKER:
William Fanning

Editor-In-Cheif/Creator
Bar & Restaurant Magazine/The Bar & Restaurant Exchange (theBRX.com)
Description:
Inventory is one of the most common administrative activities in the service industry today, yet it is completely misused by the vast majority of venues. ​Learn the primary misconceptions regarding the inventory process and how, in many operations, it actually hurts the bottom line. 
4:10pm
4:10 pm-
5:00 pm
How to Be an Effective Bar Manager
Phil Wills, Partner - The Spirits in Motion - Beverage Solutions
Tony Pereyra, Partner - The Spirits in Motion - Beverage Solutions
Breakout Session
You don't have to be a great "bartender" to be a great "bar manager". But, understanding the details of bar operation is the key to the bars success. In this session, we will discuss industry lead...
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How to Be an Effective Bar Manager
Operations & Mgmt
4:10 pm - 5:00 pm
SPEAKER:
Phil Wills

Partner
The Spirits in Motion - Beverage Solutions
Tony Pereyra

Partner
The Spirits in Motion - Beverage Solutions
Description:
You don't have to be a great "bartender" to be a great "bar manager". But, understanding the details of bar operation is the key to the bars success. In this session, we will discuss industry leading tips on how to maximize your profits from the operator’s perspective as well as the bartender’s point of view. Learn the importance of hiring the best staff and managing them through operational focus and a positive team building environment.
31
Tue
March 31, 2015
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
Creating an Empowered Workforce
Frank Besednjak, President - Training Source, Inc.
Breakout Session
If you are a nightclub owner or manager who is interested in spending less time having to follow up on people, answering questions, checking if something is done or having to constantly get on you...
Creating an Empowered Workforce
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Frank Besednjak

President
Training Source, Inc.
Description:
If you are a nightclub owner or manager who is interested in spending less time having to follow up on people, answering questions, checking if something is done or having to constantly get on your employees for not doing their job correctly, this session is for you. Attendees will leave with information and tools needed to get employees focused on making their business more successful.
2:00pm
2:00 pm-
2:50 pm
Making Vendor Relationships Work for You
H. Joseph Ehrmann, Chief Ambassador & Owner - Cocktail Ambassadors LLC & Elixir
Breakout Session
Information coming soon!
Making Vendor Relationships Work for You
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
H. Joseph Ehrmann

Chief Ambassador & Owner
Cocktail Ambassadors LLC & Elixir
Description:
Information coming soon!
3:00pm
3:00 pm-
3:50 pm
Unchained: Practical Operating Advice for the Independent Owner
Brian Warrener, Hospitality Professor - Johnson & Wales University
Breakout Session
In this informative session Professor Brian Warrener examines the controls, policies and procedures in existence within chain restaurants and bars and why independents should NOT be trying to emul...
Unchained: Practical Operating Advice for the Independent Owner
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
In this informative session Professor Brian Warrener examines the controls, policies and procedures in existence within chain restaurants and bars and why independents should NOT be trying to emulate them. The corporate support provided to chain managers allows them to narrowly focus their time and effort. Without this support, independent operators are responsible for it all. Attendees will be provided with a holistic approach to operations that provides for excellence in all facets, considering the limited time and wide responsibilities of independent owners and managers. 
4:00pm
4:00 pm-
4:50 pm
The Naked Truth on Gentlemen’s Club Operations
David Wachs, Director of Beverage Operations - Sapphire and Sapphire Pool and Dayclub
Peter Feinstein, Managing Partner - Sapphire and Sapphire Pool & Dayclub
Stephen Lishnoff, Head of Security - Sapphire and Sapphire Pool & Dayclub
George Wilson, Interactive Marketing Director - Sapphire and Sapphire Pool & Dayclub
Cash Colligan, Social Media Strategist - Sapphire and Sapphire Pool & Dayclub
Breakout Session
Operating any business is a tremendous challenge. So, how do you become the best and more importantly stay the best?  Learn from the best! During this informative session Sapphire’s management ...
The Naked Truth on Gentlemen’s Club Operations
Operations & Mgmt
4:00 pm - 4:50 pm
SPEAKER:
David Wachs
Moderator
Director of Beverage Operations
Sapphire and Sapphire Pool and Dayclub
Peter Feinstein
Panelist
Managing Partner
Sapphire and Sapphire Pool & Dayclub
Stephen Lishnoff
Panelist
Head of Security
Sapphire and Sapphire Pool & Dayclub
George Wilson
Panelist
Interactive Marketing Director
Sapphire and Sapphire Pool & Dayclub
Cash Colligan
Panelist
Social Media Strategist
Sapphire and Sapphire Pool & Dayclub
Description:
Operating any business is a tremendous challenge. So, how do you become the best and more importantly stay the best?  Learn from the best! During this informative session Sapphire’s management team will provide expert insight into the marketing/promotions, social media, reservations, transportation, customer service, security and staff training, in or to run a successful gentlemen’s club – or any club for that matter. 
1
Wed
April 1, 2015
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Why Good Employees Quit
Kevin Reimer, Consultant - Rehab Pool/Body English/TAO
Kyle Richardson, General Manager - Haven Nightclub
Breakout Session
There are unspoken taboo conversations seldom discussed in hospitality. This session will allow attendees to hear from operators reasons why good staff quit, how staff can quit without burning bri...
Why Good Employees Quit
Operations & Mgmt
1:00 pm - 1:50 pm
SPEAKER:
Kevin Reimer
Moderator
Consultant
Rehab Pool/Body English/TAO
Kyle Richardson
Panelist
General Manager
Haven Nightclub
Description:
There are unspoken taboo conversations seldom discussed in hospitality. This session will allow attendees to hear from operators reasons why good staff quit, how staff can quit without burning bridges and how bad leadership can force talent out the door. Covering the good, the bad, and the ugly, this session will provide communication techniques which will help to keep good employees.
2:00pm
2:00 pm-
2:50 pm
Bar Data: Keeping a Close Eye on Your Competition
Brad Bloom, Director of Sales - CHD Experts
Breakout Session
Each year about 10% of the restaurant market is subjected to change, whether it's closings, openings, or changes in ownerships. This session will demonstrate how accurate and comprehensive data ca...
Bar Data: Keeping a Close Eye on Your Competition
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
Brad Bloom

Director of Sales
CHD Experts
Description:
Each year about 10% of the restaurant market is subjected to change, whether it's closings, openings, or changes in ownerships. This session will demonstrate how accurate and comprehensive data can help operators plan, forecast and evaluate strategies in the bar, nightclub and restaurant marketplaces. It will also illustrate how accurate foodservice data can generate higher sales revenue for operators. Collecting and interpreting data allows operators of any size to get an edge on the competition. By using the insights gleaned from data, operators are better able to craft superior sales and marketing campaigns.
3:00pm
3:00 pm-
3:50 pm
What to Look for When Hiring a Bartender
Charles Oat, Founder/Instructor - Connecticut School of Bartending
Breakout Session
In this straight forward and sharply focused presentation by Charlie Oat, learn how to recognize, hire, and then create business savvy nightclub and bar employees during the interview process. I...
What to Look for When Hiring a Bartender
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Charles Oat

Founder/Instructor
Connecticut School of Bartending
Description:
In this straight forward and sharply focused presentation by Charlie Oat, learn how to recognize, hire, and then create business savvy nightclub and bar employees during the interview process. It can be accomplished simply by asking 3 questions. If you want to become a successful bar and restaurant, you need to quickly spot, assess and hire what Oat’s calls Hospitality Heroes; honest, energetic, responsible and organized bar staff. Grab a seat, and prepare yourself to understand bar staffing and the hospitality business like never before.
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