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CONFERENCES// SCHEDULE

Operations & Management

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30
Mon
March 30, 2015
10:00am - 5:00pm
10:00am
10:00 am-
10:50 am
Maximizing Revenue Through Strategic Use of Technology
Bob Cooney, Chief Operating Officer - Buzztime
Gary Huether, Founder - Arooga's Grille House & Sports Bar
Breakout Session
Venues big and small across the country are employing and benefiting from the latest technology in the hospitality industry. From improving operational efficiencies (such as table-side ordering, m...
Maximizing Revenue Through Strategic Use of Technology
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Bob Cooney

Chief Operating Officer
Buzztime
Gary Huether

Founder
Arooga's Grille House & Sports Bar
Description:
Venues big and small across the country are employing and benefiting from the latest technology in the hospitality industry. From improving operational efficiencies (such as table-side ordering, menuing and payment), to brand-enhancing experiential entertainment (such as interactive games, casinos and live events), technology is here to stay. Cooney and Huether will uncover technology tools that increase your profits and produce meaningful results.
2:10pm
2:10 pm-
3:00 pm
Retain Super Stars to Boost Sales
Bob Brown, President - Bob Brown Service Solutions
Breakout Session
Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics needed to build accomplished players. Great coaching honors and maximizes the unique...
Retain Super Stars to Boost Sales
Operations & Mgmt
2:10 pm - 3:00 pm
SPEAKER:
Bob Brown

President
Bob Brown Service Solutions
Description:
Great performance hinges on great coaching. Yet, too often managers are untrained in the techniques and tactics needed to build accomplished players. Great coaching honors and maximizes the unique talents of your people. Attendees will be able to identify how to establish credibility, lower your stress and power up your team's performance.  In this fast moving, power-packed interactive session you’ll learn the same techniques Brown uses to help such service icons as Disney, Nordstrom, Ritz Carlton and Caesars Entertainment.  You'll learn how to set the stage for success.
3:10pm
3:10 pm-
4:00 pm
Inventory Misconceptions that Plague Owners
William Fanning, Editor-In-Cheif/Creator - Bar & Restaurant Magazine/The Bar & Restaurant Exchange (theBRX.com)
Breakout Session
Inventory is one of the most common administrative activities in the service industry today, yet it is completely misused by the vast majority of venues. ​Learn the primary misconceptions rega...
Inventory Misconceptions that Plague Owners
Operations & Mgmt
3:10 pm - 4:00 pm
SPEAKER:
William Fanning

Editor-In-Cheif/Creator
Bar & Restaurant Magazine/The Bar & Restaurant Exchange (theBRX.com)
Description:
Inventory is one of the most common administrative activities in the service industry today, yet it is completely misused by the vast majority of venues. ​Learn the primary misconceptions regarding the inventory process and how, in many operations, it can actually hurt your bottom line if not tracked properly. 
4:10pm
4:10 pm-
5:00 pm
How to Be an Effective Bar Manager
Phil Wills, Partner - The Spirits in Motion - Beverage Solutions
Tony Pereyra, Partner - The Spirits in Motion - Beverage Solutions
Bar Rescue Recommended Session
You don't have to be a great "bartender" to be a great "bar manager". But, understanding the details of bar operations is key to your success. Beverage experts Wills and Pereyra will discuss indus...
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How to Be an Effective Bar Manager
Operations & Mgmt
4:10 pm - 5:00 pm
SPEAKER:
Phil Wills

Partner
The Spirits in Motion - Beverage Solutions
Tony Pereyra

Partner
The Spirits in Motion - Beverage Solutions
Description:
You don't have to be a great "bartender" to be a great "bar manager". But, understanding the details of bar operations is key to your success. Beverage experts Wills and Pereyra will discuss industry leading tips on how to maximize your profits that will please both operators and bartenders alike. You’ll learn the importance of hiring the best staff and managing them through operational focus and a positive team building environment in order to become a more effective manager.
31
Tue
March 31, 2015
10:00am - 4:50pm
10:00am
10:00 am-
10:50 am
Creating an Empowered Workforce
Frank Besednjak, President - Training Source, Inc.
Breakout Session
There are only so many hours in the day; and in the nightlife industry there is no time to deal with an uninspired staff! Spending too much time following up with people, answering questions or co...
Creating an Empowered Workforce
Operations & Mgmt
10:00 am - 10:50 am
SPEAKER:
Frank Besednjak

President
Training Source, Inc.
Description:
There are only so many hours in the day; and in the nightlife industry there is no time to deal with an uninspired staff! Spending too much time following up with people, answering questions or constantly reprimanding employees? Then this session is for you. Bar managers will leave with the tools needed to get their staff focused on making their business more successful while promoting a positive work environment.
2:00pm
2:00 pm-
2:50 pm
Making Vendor Relationships Work for You
H. Joseph Ehrmann, Chief Ambassador & Owner - Cocktail Ambassadors LLC & Elixir
Rick Dobbs, Founder - The Last Word
Breakout Session
During this informative session, attendees will hear real life stories on how they can actively, not passively, manage their producers and distributors to help costs, improve product offering and ...
Making Vendor Relationships Work for You
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
H. Joseph Ehrmann

Chief Ambassador & Owner
Cocktail Ambassadors LLC & Elixir
Rick Dobbs

Founder
The Last Word
Description:
During this informative session, attendees will hear real life stories on how they can actively, not passively, manage their producers and distributors to help costs, improve product offering and boost marketing efforts. Attendees will leave with a better understanding on how to create and maintain vendor relationships that work for them.
3:00pm
3:00 pm-
3:50 pm
Unchained: Practical Operating Advice for the Independent Owner
Brian Warrener, Hospitality Professor - Johnson & Wales University
Breakout Session
In this informative session Professor Brian Warrener examines the controls, policies and procedures in existence within chain restaurants and why independent bar, lounge and restaurant owners shou...
Unchained: Practical Operating Advice for the Independent Owner
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Brian Warrener

Hospitality Professor
Johnson & Wales University
Description:
In this informative session Professor Brian Warrener examines the controls, policies and procedures in existence within chain restaurants and why independent bar, lounge and restaurant owners should NOT be trying to emulate them. The corporate support provided to chain managers allows them to narrowly focus their time and effort. Without this support, independent operators are responsible for it all. Attendees will be provided with a holistic approach to operations that provides excellence in all facets, considering the limited time and wide responsibilities of independent owners and managers.
4:00pm
4:00 pm-
4:50 pm
The Naked Truth on Operations
David Wachs, Director of Beverage Operations - Sapphire and Sapphire Pool and Dayclub
Brett Feinstein, Sapphire and Sapphire Pool & Dayclub
Stephen Lishnoff, Head of Security - Sapphire and Sapphire Pool & Dayclub
George Wilson, Interactive Marketing Director - Sapphire and Sapphire Pool & Dayclub
Cash Colligan, Social Media Strategist - Sapphire and Sapphire Pool & Dayclub
Breakout Session
Operating any business is a tremendous challenge. So, how do you become the best and more importantly stay the best?  Learn from the best! During this all-encompassing session Sapphire’s manage...
The Naked Truth on Operations
Operations & Mgmt
4:00 pm - 4:50 pm
SPEAKER:
David Wachs
Moderator
Director of Beverage Operations
Sapphire and Sapphire Pool and Dayclub
Brett Feinstein
Panelist
Sapphire and Sapphire Pool & Dayclub
Stephen Lishnoff
Panelist
Head of Security
Sapphire and Sapphire Pool & Dayclub
George Wilson
Panelist
Interactive Marketing Director
Sapphire and Sapphire Pool & Dayclub
Cash Colligan
Panelist
Social Media Strategist
Sapphire and Sapphire Pool & Dayclub
Description:
Operating any business is a tremendous challenge. So, how do you become the best and more importantly stay the best?  Learn from the best! During this all-encompassing session Sapphire’s management team will provide expert insight into major operational strategies that ensure the success of any hospitality club or bar. 
1
Wed
April 1, 2015
1:00pm - 3:50pm
1:00pm
1:00 pm-
1:50 pm
Why Good Employees Quit
Kevin Reimer, Consultant - Rehab Pool/Body English/TAO
Kyle Richardson, General Manager - Haven Nightclub
Jung Kim, Senior Executive Customer Development - SLS Hotel, Sayer’s Club, & Foxtail Pool
Scott McInerney, VIP Host - Hyde Bellagio
Breakout Session
There are unspoken taboo conversations seldom discussed in hospitality. Covering the good, the bad, and the ugly, this session will provide communication techniques which will help to keep good em...
Why Good Employees Quit
Operations & Mgmt
1:00 pm - 1:50 pm
SPEAKER:
Kevin Reimer
Moderator
Consultant
Rehab Pool/Body English/TAO
Kyle Richardson
Panelist
General Manager
Haven Nightclub
Jung Kim
Panelist
Senior Executive Customer Development
SLS Hotel, Sayer’s Club, & Foxtail Pool
Scott McInerney
Panelist
VIP Host
Hyde Bellagio
Description:
There are unspoken taboo conversations seldom discussed in hospitality. Covering the good, the bad, and the ugly, this session will provide communication techniques which will help to keep good employees you need in order to succeed. Attendees will also hear from successful operators reasons why good staff quit, how staff can quit without burning bridges and how bad leadership can force talent out the door. 
2:00pm
2:00 pm-
2:50 pm
Bar Data: Keeping a Close Eye on Your Competition
Brad Bloom, Director of Sales - CHD Experts
Breakout Session
Each year about 10% of the restaurant market is subjected to change, whether it's closings, openings, or changes in ownerships. Collecting and interpreting data allows operators of any size to get...
Bar Data: Keeping a Close Eye on Your Competition
Operations & Mgmt
2:00 pm - 2:50 pm
SPEAKER:
Brad Bloom

Director of Sales
CHD Experts
Description:
Each year about 10% of the restaurant market is subjected to change, whether it's closings, openings, or changes in ownerships. Collecting and interpreting data allows operators of any size to get an edge on the competition. By using the insights gleaned from data, operators are better able to craft superior sales and marketing campaigns. This session will demonstrate exactly how accurate and comprehensive data can help operators plan, forecast and evaluate strategies in the bar, nightclub and restaurant marketplaces. It will also illustrate how accurate foodservice data can generate higher sales revenue for operators. 
3:00pm
3:00 pm-
3:50 pm
What to Look for When Hiring a Bartender
Charles Oat, Founder/Instructor - Connecticut School of Bartending
Breakout Session
In this straight forward and sharply focused presentation by Charlie Oat, learn how to recognize, hire, and then create business savvy nightclub and bar employees during the interview process. It ...
What to Look for When Hiring a Bartender
Operations & Mgmt
3:00 pm - 3:50 pm
SPEAKER:
Charles Oat

Founder/Instructor
Connecticut School of Bartending
Description:
In this straight forward and sharply focused presentation by Charlie Oat, learn how to recognize, hire, and then create business savvy nightclub and bar employees during the interview process. It can be accomplished simply by asking three questions. If you want to become a successful bar or restaurant, you need to quickly spot, assess and hire what Oat’s calls ‘hospitality heroes’; honest, energetic, responsible and organized bar staff. Grab a seat, and prepare yourself to understand bar staffing and the hospitality business like never before.
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