Monday, March 12, 2012
You have a clear vision of how you want the experience in your bar or nightclub to be but getting there through your staff seems difficult. This session will focus on the tips and strategies to effectively hire, train, reward and retain the right people to move your customer/guest experience to new levels and ultimately drive sales. Topics covered will include:
- Effective recruitment and selection strategies
- Free/low cost, cutting edge training sites, apps and systems
- Incentive programs that work
- Getting rid of the non-performers
TAO Group’s Secrets of Success
Moderator: Jeffrey Yarbrough, CEO, bigInk Public Relations & Marketing
Panelists: Lou Abin, Managing Partner, Hing Yip Yim, Dir. of Nightclub Operations, Jon Schwalb, Dir. of VIP Services, Jordan Miner, Dir. of Promotions and Kristin Conte, Dir. of Marketing, TAO, TAO Beach, LAVO, Marquee and Marquee Dayclub
2:10 - 3:00 PM
With top notch mega-clubs in New York and Las Vegas, including the highly recognized Marquee Las Vegas, TAO Group is one of the most successful nightclub management companies in the country and for good reason! In seven years they opened seven venues, each one more impressive than the last, ultimately putting nightlife on a grand scale. You can’t miss this opportunity to hear their secrets of success from their team of experts.
Money is the mother's milk of any startup. Access to capital often determines whether a fledgling enterprise succeeds or dies in infancy. There are several common types of business financing options available to young companies. This session will provide attendees with strategies on how to secure financing in order to keep you rvision alive and introduce SCORE, mentors to America’s small business a FREE, invaluable resource available to all entrepreneurs and new business owners.
**SCORE Counselors will be available for 30 minute mentoring sessions Monday - Wednesday to all NCB Show attendees. To schedule an appointment, click here.
Labor costs are one of the hospitality industry's biggest expenses. In this presentation, David Scott Peters, restaurant expert and seasoned speaker, will show you how to avoid profit draining labor practices and take back control of your time clock. Following the systems he teaches, you will learn what to do to ensure you are using your labor dollars in the right department at the right time, why employees who work more than one position in your restaurant have the greatest potential for time clock abuse, how to avoid cutting labor too soon and how this simple acronym, PPETF, is your key to a well-trained and efficient staff.
Tuesday, March 13, 2012
Ron and Greg Newman, the team that developed the Baja Sharkeez chain, are back to share innovative ideas, systems, procedures and controls that have proven to be the key to maximum profits, loyal customers, staying two steps ahead of competitors and increasing volume to reach your ultimate potential. These two industry veterans and the team behind them will answer operator questions and help to identify opportunities for your business. You’ll leave with ideas you can bring back to your establishment and implement immediately!
Sessions Recommended By:
Certified Success: Verified Training
Moderator: Raymond Burton, Senior F&B Consultant North America, InterContinental Hotel Group
Panelists: Livio Lauro, Former President, United States Bartenders Guild, Harvard Gates, Northeast Regional Manager, TOG Wines and Donnell G. Bayot M.Ed., CHE, CPCE, Director, Academic Affairs, The International School of Hospitality
1:00 - 1:50 PM
Investing your time in the certification of your employees is a must in the hospitality industry. It is the easiest way to increase the success of your business and the positive reactions created between your employees and customers. From Tips and USBG certification to security training and CEUs in this session you will learn what options are available and how they can improve the overall employee enjoyment and retention.
This seminar is geared to educate independent owners / operators who have no corporate Loss Prevention support on what simple things they can do to combat shortages that are caused by manipulation and theft. During this session you will identify the top areas in your business operation that contribute to Loss or Shortage, mainly employee theft and manipulation. Then you will understand what you can do to reduce your exposure and how to confront dishonest associates, customers and vendors. This seminar is for operators who have limited understanding of what Loss Prevention is and how it can be efficiently introduced into daily operation of the business, or principals who want to learn more about what they can do to enhance their security/loss prevention efforts. It is important to understand that most existing operations already have the basic and necessary tools already in place in their business. This session will show the business owner how to use what they already have and to show them areas to concentrate on to reduce their loss experience and improve their bottom line profits without incurring additional expense. Remember, a dollar saved from loss falls directly to the bottom line!
Technology Trends that Create Efficiency
Moderator: Amy Van Hook, President, UrVenure.com
Panelists: Ronn Nicolli, Director of Strategic Marketing, XS and Tryst Nightclubs, Barak Schurr, President and Founder, Wantickets.com, Scott Irwin, Vice President of Technology, SBE Entertainment, Carlos Fuentes, President/Founder, Narrowcast Digital Media and David Long, Director of Security, TAO Group
4:00 - 4:50 PM
With all of the new and exciting products that help to increase the efficiency of your venue it can become an overwhelming task to determine what is best for your business. Well, you need to look no further as this panel of industry professionals, led by Amy Van Hook, will take you through the types of technology available, what they can provide and how to know what will fit within your current system procedures.
Wednesday, March 14, 2012
Ten Steps for Saving Big Money in Small Ways
Chris Lenahan, Author of “The Little Black Bar Book,” Consultant and Operator of Dirty, Candy Ultra Lounge, Whiskey, Mr. Jolly’s and The Barrel Room Dueling Piano Bar
1:00 - 1:50 PM
From napkins to insurance, you may not realize that these little things could be costing you thousands of dollars each month in pure profit. In this seminar, author and operator Chris Lenahan, will help guide you towards getting the most out of vendors, employees, managers and inventory. Discover the ten key places your money is being washed down the drain!
Add Five Points to Your Bottom Line Through Inventory Control
Moderator: Ken Gillie, Owner, BevIntel Chicago
Panelists: Anthony DeSalvo, President, Louie Management, Ian Foster, Vice President, Training/West Coast Development, BevIntel and Eric Elwell, CEO, 2Touch POS
2:00 - 2:50 PM
Learn how to control beverage and food costs with leading edge technology and processes are key to your success. Increase sales 10% without increasing covers. Useing innovative "Management Incentive Plans" to Maximize Profits and easy to follow checklist for fixing your P&L issues will drastically improve your bottom line. Join Ken Gillie owner of BevIntel Chicago and a panel of experts who will discuss the how and why inventory control is a necessity.
Have you ever felt like you’ve hit a plateau or a dead end in revenue generation for your operation using every “conventional” method you can think of? Well then maybe it’s time to start thinking about the “unconventional” ones! Most F&B business owners are unaware of the true revenue potential that their operations hold because they struggle to think outside of the box. For example, have you ever thought about conducting bartending, cooking, wine appreciation, or spirits education training classes at your venue? How about expanding your kitchen capabilities by adding a food truck or trailer adjacent to the outside of your business? Did you ever think about developing a co-op with an area business that compliments yours? How about hosting in-house retail vendors? The possibilities are endless! In this session, industry expert and consultant Charlie Mormino will show you how to take advantage of the resources and skills you currently possess and turn them into supplemental revenue streams. This session is a must for those operators looking for new ways of claiming a larger piece of the ever shrinking disposable consumer dollar!