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Accountability at the Bar

In this session, Randy Durnal will identify risk potential for litigation over service, slips and falls, violence and minors.  He will present methodical ideas and questions so that operators and/or employees can assess an operation’s potential risk.  Questionnaires will be handed out to each attendee with in -epth explanations behind each question. These questions will be similar to what insurance underwriting tries to answer when issuing an insurance policy, yet more on point. Durnal will offer ideas to be proactive rather than reactive and reduce your risk by using these proven methods.

Randy Durnal
Randy Durnal
CEO - Alcohol Management Services, Inc.

Randy Durnal has over 26 years of experience as an expert in the field of risk assessment, training adequacy, policies and procedures, over service of alcohol, bar violence, employee misconduct, and illegal service to minors.  He began his career with the Tucson Police Department in 1980.  Mr. Durnal transferred a few years later to the Arizona State Liquor Department.  For the last 23 years he has been providing expert testimony for dram shop cases and consulting for the liquor industry throughout the country. In 1990 Mr. Durnal began consulting and providing expert testimony service for attorneys, insurance companies, restaurants, resorts, bars, and nightclubs.  Other services provided by Mr. Durnal include training food and beverage establishments for responsible liquor service, assessing their policies and procedures, training materials, employee misconduct and observing operations with on-sight visits. 

Mar 25, 2014   03:00 pm - 03:50 pm
Customer Experience & Liability
Breakout Session
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